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My only experience with SA warranty work involved sending a slide back for correcting a poor installation of factory night sights. Twelve days turnaround time, and the slide was returned in a nice plastic case suitable for the whole gun. A packing list was included detailing what parts were replaced. I was impressed with their service, but there was no notification during the process as to where things stood. Overall, a very satisfactory experience, in my case.
 
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