My initial claim was rejected because they couldn't find the sales date on my receipt. I emailed them back and pointed out where the date was, and shortly thereafter got an acceptance e-mail. 2 days later I got a shipping notification and got the mags and pouch 6 days after that. Not a bad turn-around time at all. Kudos to the folks at Springfield Armory.
I did mine online with th my phone. Received confirmation email 2 days later I was getting three 16 round magazines and the pouch. A week later I received 2 eleven and one 16 round magazine and the pouch. The 16 round was rusted. I guess free is free. So now I'm going to have buy the 16's.
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