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5,688 Posts
Just got off the phone with customer service at SA re a problem with my gun. I was hoping I wasn't going to have to do this, but it seems to be getting worse. The finish is coming off on the barrel (flat part also) and inside the frame.
Thanks to people who have abused the system (their words) and have been able to receive free Armory Kote jobs (this doesn't refer to legimate problems), I have to pay for shipping and insurance and they'll take a "look" and see if it's within warranty service. It will be gone 4-6 weeks (damn). If it's covered they will cover shipping up to $25, but at this point, I don't know how much it will cost to ship.
Shortyly after I bought it last year in May or June, I discovered it was shooting 6" low. I contacted them and they gave me a shipping # with UPS and it was shipped at their expense with insurance. Returned in 10 days. No real questions asked. Per Vicki, a recoat wil take longer as they are very busy and I can accept that, tho I don't like 4-6 weeks.
Things have changed and not for the good. I am not, of course, accusing anyone here of abusing the system and those weren't my words anyway, they were hers. This is the way it will be now I guess.
Thanks to people who have abused the system (their words) and have been able to receive free Armory Kote jobs (this doesn't refer to legimate problems), I have to pay for shipping and insurance and they'll take a "look" and see if it's within warranty service. It will be gone 4-6 weeks (damn). If it's covered they will cover shipping up to $25, but at this point, I don't know how much it will cost to ship.
Shortyly after I bought it last year in May or June, I discovered it was shooting 6" low. I contacted them and they gave me a shipping # with UPS and it was shipped at their expense with insurance. Returned in 10 days. No real questions asked. Per Vicki, a recoat wil take longer as they are very busy and I can accept that, tho I don't like 4-6 weeks.
Things have changed and not for the good. I am not, of course, accusing anyone here of abusing the system and those weren't my words anyway, they were hers. This is the way it will be now I guess.