[nuhler]

So the lever on my gun safe broke it is made by Sentry safe. It only has a one year warranty and i am at 2 years.

has anyone had a problem like this with a safe?

I was trying to open it and i noticed the weld on the lever was wiggly and after a few times opening and closing it finally snapped at the weld. It is clearly a manufacturer defect. Heres the pics. Oh and it broke with all my guns in it so i had to take a flat head screw driver and pound it in the hole and twist it to open it.
I sent Sentry safe an email but i have not heard back yet...











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UPDATE: got an email back today almost 1 month later and they asked for a serial number and then they will send me the part to fix it.

Idk how the hell im going to replace that part myself???

 

[Houston56]

no pics

 

[nuhler]

no pics

Are the pics not showing? I can see them.

 

[KNO3]

Still no pictures.

 

[Thunder71]

That settles that decision, I'll save up for for a safe I guess... sorry to hear it.

 

[nuhler]

Ok i reposted the pics can you see em

 

[KNO3]

Yes, pictures are working.

 

[nuhler]

Yes, pictures are working.

Cool, that small circle that is metal is where it broke.

 

[rayikeo2]

Wow! what a cheap door handle. I would complain very loud to the company.:?

Looks like a thief could do the same thimg to steal your guns. Pry off the handle, get a screwdriver and open the door, take all the contents.

 

[AwPhuch]

made in china?

 

[KNO3]

Wow! what a cheap door handle. I would complain very loud to the company.:?

Looks like a thief could do the same thimg to steal your guns. Pry off the handle, get a screwdriver and open the door, take all the contents.

I agree with this. Remember to continuously use the word "unacceptable" seems to be the magic word with customer service people.

 

[TeeJay]

Wow! and here i thought my cannon safe was a piece of $h!t!

 

[dhunley1]

Easy He-Man!

That's unacceptable.

 

[nuhler]

Yea idk my dad got it for me at christmas from lowes for 300 bucks i think. that little metal circle looks even thinner in real life than in the pics. And yea it would be easy for a bad guy to waid till i leave take a hammer pound it off in one hit. then punch a screw driver in it and twist. Wala hello sig sauer, springfield, ruger, remington and all my knife collection!

 

[nuhler]

look at the piece of metal in comparasin to my finger. its like a fraction of a mm think.

 

[rayikeo2]

Maybe Lowes will do something for you. Tell them you are not satisfied with the quality.

 

[nuhler]

UPDATE: got an email back today almost 1 month later and they asked for a serial number and then they will send me the part to fix it.

Idk how the hell im going to replace that part myself???

 

[bigtfw2000420]

UPDATE: got an email back today almost 1 month later and they asked for a serial number and then they will send me the part to fix it.

Idk how the hell im going to replace that part myself???

I was thinking the same thing they going to send you a new lever with some jb weld and you be good to go