I have posted a time or two in the past months about my extraction and rust problem. The rust problem wasnt that big of a deal to me because I could wipe it off. The sweat from my hands would make it rust within a matter of hours. I sent my XD in for my extractor problem and wrote a hand written note inside telling how much I enjoy the product and that it rusts a little but that was ok because it came off easy. Megan calls me today and tells me that my extractor has been tuned PLUS I got a complete refinish. When I purchsed this gun I was lazy and never turned in my warranty card. So I thought I was going to have to pay to get a refinsh job. Megan took care of that putting everything under warranty. WOW SHE REALLY IS A SWEETHEART!!! Thanks Megan I am now a Springfield man for life!