i too have delt with SA on warrant issues.....
Mr. Adam Jones is who I dealt with through emails.....i called to get a return authorization # but no shipping details other than take it to a UPS depot for overnite shipment....the UPS store or Staples won't work
however it took a couple emails to get SA's UPS account....so they can pay for it
he always answered quickly and nicely.... [email protected]
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