[StrykerDM]

I posted a few days ago about the trouble I was having with my magpul enhanced trigger guard. That same day I had sent magpul an email inquiring about how to fix the issue with it not fitting correctly. Today I recieved an email from one of their reps apologizing for my having difficulty installing it. He said he hadn't heard of people having trigger guards that are out of spec but that he'd be glad to send me another one to try installing if I'd just email my address. I thanked him for the offer, but told him that I had managed to make it work. I was just glad to see some companies still offer great customer service like this.:-D

+1 for magpul!

 

[Motobuddy]

+1 You just don't see companies that do that anymore, what you get these days is companies that have departments in Bangladesh with the sole purpose making them unaccountable for anything at all.

 

[Joeywhat]

Good to hear this still happens.

Microsoft is surprisingly the same way. I had a mouse break, emailed them with my troubles, and they immideiately sent out a new one! Didn't even ask for the old one back.

Sadly there's plenty of companies out there that missed the memo about having good customer service.