Another unhappy customer

Discussion in 'GrabAGun.com' started by Gmcadoo, Dec 27, 2012.

  1. Gmcadoo

    Gmcadoo XDTalk Newbie

    Joined:
    Feb 19, 2012
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I ordered 2 sig 220 1911 from grabagun on 12/17/12. They charged my card that day. Order says still processing. If its still processing, dont charge the card!
    I have tried calling multiple times and phone disconnects after 5 min of hold. Multiple emails.
    I have ordered many times in past from them without problems.
    Pretty frustrated right now.
    G
     
  2. CoastieRon

    CoastieRon XDTalk 100 Member

    Joined:
    Dec 27, 2012
    Messages:
    187
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Trashua, NH
    Ratings:
    +0 / 0
    I'm willing to bet this is a case of overwhelming sales like every other dealer on-line as well as B&Ms
     
  3. Chicago2VP71

    Chicago2VP71 XDTalk 3K Member

    Joined:
    Mar 2, 2012
    Messages:
    3,375
    Likes Received:
    4
    Trophy Points:
    38
    Location:
    Illinois
    Ratings:
    +7 / 0
    They are probably flooded with orders due to the gun/ammo scare. You're not the only one who is waiting on items to be shipped. Relax I'm sure in time they will get to you. If you're that upset about it you can always call your credit card company and dispute the charge.
     
  4. Knightslugger

    Knightslugger XDTalk 5K Member

    Joined:
    Mar 24, 2008
    Messages:
    8,211
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Wisconsin
    Ratings:
    +27 / 5
    Allow them time to process your order. It's mail order. If you wanted it sooner, you should have walked to a gun store and paid the premium.
     
  5. drcreepyfoot

    drcreepyfoot XDTalk 100 Member

    Joined:
    Dec 27, 2012
    Messages:
    146
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Dallas, TX
    Ratings:
    +0 / 0
    Yeah, I work down the street from where they are actually located. I stood in there while buying (oddly enough, an XD-M 4.25 9mm) last week, and their phone rang non-stop for the time I was in there. They were amazingly packed for their small store front. I've purchased a few items from them (for me, it's great, I just walk in and pick it up :razz:) and have had great experience.

    In fact, their system is so backed up, I got an email from their inventory system stating my XD-M was ready for pickup 3 days after I walked out of the store with it.

    Hang in there.
     
  6. jtelli71

    jtelli71 XDTalk 100 Member

    Joined:
    Jan 19, 2012
    Messages:
    151
    Likes Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    GMCadoo - I've ordered a few guns from Grabagun over the last few months without any prob's. They've been wonderful to work with. With the holidays and panic buying, this may have caused some delays. I'll PM you the guy I work with over there. He's been great.
     
  7. Gmcadoo

    Gmcadoo XDTalk Newbie

    Joined:
    Feb 19, 2012
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Yeah i am sure they will get to it sometime.
    I dont mind waiting if they hadnt charged my account while they were processing.
    Gmcadoo
     
  8. Knightslugger

    Knightslugger XDTalk 5K Member

    Joined:
    Mar 24, 2008
    Messages:
    8,211
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Wisconsin
    Ratings:
    +27 / 5
    are you sure its a charge and not a hold?
     
  9. Chicago2VP71

    Chicago2VP71 XDTalk 3K Member

    Joined:
    Mar 2, 2012
    Messages:
    3,375
    Likes Received:
    4
    Trophy Points:
    38
    Location:
    Illinois
    Ratings:
    +7 / 0
    It's probably a hold or pending charge not an actual charge. They do that so when the gun is shipped out they don't get screwed on you not paying. Pretty common.
     
  10. Gmcadoo

    Gmcadoo XDTalk Newbie

    Joined:
    Feb 19, 2012
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    No jtelii gave me a different email and brent at grabagun took care of it
    Thanks brent and jtelli
     
  11. jtelli71

    jtelli71 XDTalk 100 Member

    Joined:
    Jan 19, 2012
    Messages:
    151
    Likes Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    GMCadoo - NO prob. Brent's a great guy. I speak w/him quite often on email and he has found me a few hard to get get guns over the last couple of months - PPS and Shield for example. I am planning on getting a few more guns soon from him as soon as the stocks are back. Since all the panic buying, they are pretty cleaned out.
    Have a great 2013 and safe shooting....
     
  12. Andy_PHA

    Andy_PHA XDTalk 1K Member

    Joined:
    Feb 7, 2011
    Messages:
    1,072
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Libertyville, IL
    Ratings:
    +0 / 0
    can someone tell me how to get in touch with Brent? I put in an order on 1/7 and I've been trying to be as patient as I can because I know things are crazy, but I sent a simple e-mail to make sure they got my FFL dealer information and they can't even reply to that. My CC was charged immediately not a hold, but a charge. So at the very least an e-mail could be sent. It's pretty bad that I ordered a pistol and have been able to shop around, order and receive Pierce grips and a holster before they even "process" my order. If these shops are this busy then they can afford to hire a couple of extra people to help out with this influx, there are plenty of people out there looking for a job.
     
  13. Knightslugger

    Knightslugger XDTalk 5K Member

    Joined:
    Mar 24, 2008
    Messages:
    8,211
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Wisconsin
    Ratings:
    +27 / 5
    Well Shot Show in Las Vegas was just last week... Hiring someone isn't going to solve your problem right now. It takes time for a new employee to get settled and slows down the process.

    I suggest you give them patience.
     
  14. Andy_PHA

    Andy_PHA XDTalk 1K Member

    Joined:
    Feb 7, 2011
    Messages:
    1,072
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Libertyville, IL
    Ratings:
    +0 / 0
    there is patience and then there is charging someones credit card when you know it will be at least 3 weeks before you actually process the order. I doubt the entire crew of grabagun was at shot show if so that's just plain irresponsible.
     
  15. Knightslugger

    Knightslugger XDTalk 5K Member

    Joined:
    Mar 24, 2008
    Messages:
    8,211
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Wisconsin
    Ratings:
    +27 / 5
    1/7 to 1/21 is not 3 weeks. it's two weeks.

    Would you rather them wait until the card doesn't have any remaining credit or balance? Better to charge right away when you know the money is available than later on when it could be gone.

    give them a call, since email isn't working out too well...

    Grabagun.com
    200 E. Beltline Rd
    Suite 403
    Coppell, TX 75019
    (972) 552-7246
    FAX: (972) 304-6214

    Mon - Fri
    9:30AM-5:00PM CST
     

Share This Page