Blackhawk Customer Service

[ScottyT]

I just wanted to put a quick word in for the great folks over at Blackhawk! I wanted to share my interaction with them today:

My initial email:

Dear Sirs:

After hearing so many wonderful things about your company and your products from friends, family and online groups, I purchased the SERPA CQC holster for my Springfield Armory XD 45. I used the paddle option from the start and I loved it! It held my firearm securely into my body and I could wear it all day in comfort.

About two weeks after I purchased this holster I was getting into my car and caught the end of my hosltered weapon on the car, bending it outwards enough to snap one side of the top of the paddle. I realize that the holster was probably not designed to handle that kind of pressure.

I have been using the belt attatchment since then, but I don't like it near as much as the paddle.

I did not keep my receipt and the shop I purchased the holster from has a rather strict return policy. I was hoping that I could acquire just the paddle attatchment if I dealt directly with you. I realize that the damage was pretty much my fault, so I would of course be willing to pay for it, I just really don't want to drop another $40 for the whole shebang.

Please let me know what I can do. Thank you for your time.

I was very ready and willing to pay for a replacement part, as I put some pretty extreme pressure on the holster (all 230 pounds of me bending it out to almost 90 degrees) -- the damage, I felt, was my fault.


LESS THAN 15 MINUTES LATER, I get the following reply from Blackhawk:

Scott,
I’m so sorry for your trouble! We have redesigned the paddle platforms and they are now much sturdier and durable than they used to be. They are covered by your warranty, so if you’ll just give me your shipping information, I’ll get a new one out to you free of charge. Thanks!

Add one more satisfied customer to the list! I have always heard such great things from locals about Blackhawk -- they sure have proven themselves to me!

[Broadside]

very nice.... next time I'm in the market for gear I'll put them back on the selection set.

[Thod24]

I've got the same holster and I'm glad to hear about that.

[hacker15]

Yeah - now if only they would keep their promise and deliver on the Level III XD DUTY HOLSTER! Hel, I'd be satisfied with the Level II they promised last year......

[darkvibe]

Their responses to my questions before I bought from them were also all quick and thorough. Good people to deal with.