So should I find another Range?(rant)

[Bang Galore]

I'd say that (as a business owner myself) they should cover the cost, but I think that roughly 98% of gun-store owners that I've talked to or seen on gunsamerica and gunbroker need some serious education in customer service, so I'm not surprised.

Instead of it being your responsibility to cover the cost of shipping because they werent able to live up to their end of the deal, they should look at it as a way to market their business for cheap. They could tell you that they couldn't do it safely without hurting your prized possession, so they'll ship it, pay to ship it, AND pay for the work done by the Manufacturer. How happy would you have been if they had said it that way? You might even tell your gun owning friends how great the service is at "Mom and Pop Guns", and get them 3 more customers.
All for only 40-50 bucks out of their pocket. Instead, everyone loses money, no one's happy, and they might lose a customer.

Decent Yellow Pages ads cost several times more than that every month, I know that for a fact.

[EJ25]

if i fought the extra charge and they still tried to make me pay, id go elsewhere bro

[XD 9 Loaded Sub-Compact]

Originally Posted by einheit 13

Nope, I cough up the $10 and say thank you.....

You must be a gun shop owner huh?

[Bree]

A deal is a deal. It is not your responsibility to cover their mistaken bid on the job. These folks are not trustworthy. Their word is not their bond. I would probably switch ranges.

That said, I would offer to take the gun back as it was delivered... XD sights and no charges with a bad review of their capabilities... or offer to pay the $10 with the understanding that you will never do business with them again and will tell your friends that they failed to honor their word... or they can fulfill the deal that they made at the agreed price.

[headhunter]

Don't pay extra. Some shop owners are legendary for this kind of crap. I had a similar situation once. Shop owner tried to squeeze an extra $20 over a similar issue. I told him to either do the work at the agreed upon price or return the weapon to stock condition and notify me when it was ready to be picked up. He completed the work at the predetermined price.
Try this: buy some ammo from his shop. Fire the ammo on his range. Then go back inside and tell him you need 30% more ammo for free because it was taking more than you thought.

I support small business, especially gun shop owners, but I'm not going to be victimized by them. Sure $10 isn't much, so they shouldn't mind absorbing it.

[TeeJay]

that does suck. i am a fan of supporting small business but im not going to go broke doing it. also as far as the sights go, i dont want to chance having my gun get back to me looking like it got hit by a lawnmower. it will get sent to a reputable place, i guess springer or springfield when the time comes.

also, wouldnt you have to send the whole thing so they could make sure its accurate or is just the slide good enough?

[AZXD]

Originally Posted by Bang Galore

I'd say that (as a business owner myself) they should cover the cost, but I think that roughly 98% of gun -store owners that I've talked to or seen on gunsamerica and gunbroker need some serious education in customer service, so I'm not surprised.

Instead of it being your responsibility to cover the cost of shipping because they werent able to live up to their end of the deal, they should look at it as a way to market their business for cheap. They could tell you that they couldn't do it safely without hurting your prized possession, so they'll ship it, pay to ship it, AND pay for the work done by the Manufacturer. How happy would you have been if they had said it that way? You might even tell your gun owning friends how great the service is at "Mom and Pop Guns", and get them 3 more customers.
All for only 40-50 bucks out of their pocket. Instead, everyone loses money, no one's happy, and they might lose a customer.

Decent Yellow Pages ads cost several times more than that every month, I know that for a fact.

Fixed it for you

Customer service?
The customer is always right?

What happened to this philosophy?

[Ishpeck]

Originally Posted by Pharmakon

I go in there all the time and they try to hit me for $10 for their mistake?

I would pay it and then never go back ever again.

[MikeS.]

1st I'd have sent it to AJames here like I did my 9mm service. Otherwise I'd spend the 10 bucks with them, I too like keeping my local in business.

[retired]

Everyone knows how difficult the sights are on XD's and I would only trust Springer Precision or Springfield themselves to do work on my XD.

TMP, just to let you add one to that list: I bought some Tru Glo TFO sights from OS and had AJames install them on my slide. He did a perfect job and there was no damage to my slide or the Heinie sights that I had on them. Both sponsors are good to go to (OS doesn't install sights and AJames told me to buy the sights from OS as they were less expensive than he charged; you can't beat that).