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Can't open new Gunvault!

This is a discussion on Can't open new Gunvault! within the XDTalk Chatter Box forums, part of the XD Talk category; I hope I'm not just being a dingbat here, but I have a brand new GunVault Multivault Deluxe. It was locked when I opened the ...


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Old 09-26-2007, 07:13 PM   #1
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Can't open new Gunvault!

I hope I'm not just being a dingbat here, but I have a brand new GunVault Multivault Deluxe. It was locked when I opened the box. There are two keys, but when I insert them, they only rotate maybe 1/10th turn counter clockwise. There are no batteries and the power supply is (presumably) inside, so I can't power it on to use the default codes (besides, the directions say the batteries are required, which I can't insert without opening the safe!).

Am I missing something?
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Old 09-26-2007, 07:18 PM   #2
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Figured it out. I guess you have to smack the top of the safe real hard with the key inserted for it to open. Good thing they omitted that slightly important piece of information from the instruction manual.
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Old 09-26-2007, 07:21 PM   #3
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I have the exact same safe. So I went to double check the key on mine. There is only one way that it will let you insert the key. You should only have to barely twist the key counterclockwise to open it up. If that doesnt work then i would take it back and exchange for another one. I love mine, it has been working well for about a year now. Goodluck `Phoenixd45
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Old 09-26-2007, 08:16 PM   #4
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Yeah it should pop open on it's own once you turn the key. I'd return it as it sounds defective. Mine will spring open with just a slight turn of the key.
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Old 09-26-2007, 08:17 PM   #5
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Quote:
Originally Posted by Phoenixd45 View Post
I have the exact same safe. So I went to double check the key on mine. There is only one way that it will let you insert the key. You should only have to barely twist the key counterclockwise to open it up. If that doesnt work then i would take it back and exchange for another one. I love mine, it has been working well for about a year now. Goodluck `Phoenixd45
Quote:
Originally Posted by Majk View Post
Yeah it should pop open on it's own once you turn the key. I'd return it as it sounds defective. Mine will spring open with just a slight turn of the key.
+1...same here. I have no problem at all opening mine.
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Old 09-26-2007, 08:47 PM   #6
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I found the FAQ at http://www.gunvault.com/faqs/ and it says to hit the top to open it with the key inserted, so I assume it's normal.

It's fully programed and safely holding my Beretta 92FS and my XD9SC at the moment. Now I just need to bolt it into my closet shelving.
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