Outsourcing - XDTalk Forums - Your HS2000/SA-XD Information Source!

Dhunter55 · 05-15-2007, 05:10 AM

http://www.flixxy.com/offshore-outsourcing.htm

You might have to hit the play button on this one.

CountryShooter · 05-15-2007, 06:07 AM

+1
How true!!!!!!

Stump · 05-15-2007, 06:34 AM

+1 very true. I work for a company who just outsourced last year a lot of the work I was doing. It's a joke, but then as far as the uppers go the outsourced company can do no wrong! About makes you sick.

**turbosupra1313** · 05-15-2007, 06:49 AM

blah for outsourcing. proved greedy people run most businesses

Trovan · 05-15-2007, 08:44 AM

The company I work for jumped on the outsourcing band-wagon about 3 years ago. Customer satisfaction droped like Brittany Spears' underpants. Less than six months later we were back to in-house CS. I wish more businesses would realize it hurts more than it helps. But some times it all about the benjamins.

**oklawall** · 05-15-2007, 08:50 AM

so true and so funny

Broadside · 05-15-2007, 08:58 AM

The company I work for we sell outsourcing so I see both sides of the fence.

Deerhunter · 05-15-2007, 12:40 PM

I'm a QA Engineer and my company outsourced my entire department, except for supervisors, this past december (nice timing). I have kept in touch with some people still there and they now have over 20 outsourced employees and over 40 contractors doing the work that previously was done by 25 of us. They work for half the price but you need twice as many workers. Doesn't make sense to me.

**magnumize** · 05-15-2007, 12:59 PM

LUVMYSIGP225 · 05-15-2007, 01:31 PM

You may or may not believe this, but I do not deal with the Indians or any other outsourced personnel. I always ask to speak with their American Help Desk.

Believe it or not, almost all companies that outsource phone personnel have a facility in the states for people that either have a problem understanding the foreign staff, and more importantly for customers that refuse to deal with outsourced help. They also keep track of how many calls get transfered to the U.S. call center, and use those numbers to determine how many more to staff in the U.S.

I have asked a credit card company to put me through to a U.S. call center. He transferred me to his supervisor, who was also Indian, but had much better dialect. She asked if she could help me. I said "yes, like I told the first guy, put me through to a U.S. Call Center". She did. Next thing you know I was definitely talking to an American in California. I told her what went down, and she THANKED me for asking ot be transfered. She said they keep records on it, and it helps them get more employees and funding.

05-15-2007, 05:10 AM	#1
Dhunter55 XDTalk 3K Member Join Date: Jan 2006 Location: Bikini Paradise Posts: 3,566	Outsourcing http://www.flixxy.com/offshore-outsourcing.htm You might have to hit the play button on this one. __________________ "Always vote for principle, though you may vote alone, and you may cherish the sweetest reflection that your vote is never lost" John Quincy Adams Just say NO to Osama, Obama, and Megan's Poppa. Ron Paul 2008

05-15-2007, 06:07 AM	#2
CountryShooter XDTalk 100 Member Join Date: Mar 2007 Location: Southeastern KY Posts: 160	+1 How true!!!!!! __________________ I'll give up my gun when they pry my cold dead hand from around it. Saying that guns kill people it like saying a spoon made Rosie Fat. It's all in how you used them

05-15-2007, 08:44 AM	#5
Trovan XDTalk 100 Member Join Date: Feb 2007 Location: SLC, UT Posts: 367	The company I work for jumped on the outsourcing band-wagon about 3 years ago. Customer satisfaction droped like Brittany Spears' underpants. Less than six months later we were back to in-house CS. I wish more businesses would realize it hurts more than it helps. But some times it all about the benjamins. __________________ Za Dom Spremni cede nullis

05-15-2007, 08:50 AM	#6
oklawall XDTalk 5K Member Join Date: Aug 2006 Location: Maud, Oklahoma Posts: 9,964	so true and so funny __________________ The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it. -Albert Einstein

05-15-2007, 08:58 AM	#7
Broadside XDTalk 2K Member Join Date: Jun 2006 Location: Colorado Posts: 2,911	The company I work for we sell outsourcing so I see both sides of the fence. __________________ XD - 9 Subcompact XD - 357 Service w/ SA Custom Carry Pro Pkg SA - Mil Spec 1911 A1

05-15-2007, 06:34 AM	#3
Stump XDTalk 100 Member Join Date: Mar 2006 Location: NC Posts: 153	+1 very true. I work for a company who just outsourced last year a lot of the work I was doing. It's a joke, but then as far as the uppers go the outsourced company can do no wrong! About makes you sick.

05-15-2007, 12:40 PM	#8
Deerhunter XDTalk 100 Member Join Date: Mar 2006 Location: Recently moved to Friendswood, TX Posts: 352	I'm a QA Engineer and my company outsourced my entire department, except for supervisors, this past december (nice timing). I have kept in touch with some people still there and they now have over 20 outsourced employees and over 40 contractors doing the work that previously was done by 25 of us. They work for half the price but you need twice as many workers. Doesn't make sense to me.

05-15-2007, 12:59 PM	#9
magnumize XDTalk 2K Member Join Date: Aug 2003 Location: ky Posts: 2,295	... Last edited by magnumize : 05-15-2007 at 08:13 PM.

05-15-2007, 01:31 PM	#10
LUVMYSIGP225 XDTalk 5K Member Join Date: Mar 2006 Location: Crackron, Ohio Posts: 5,023	You may or may not believe this, but I do not deal with the Indians or any other outsourced personnel. I always ask to speak with their American Help Desk. Believe it or not, almost all companies that outsource phone personnel have a facility in the states for people that either have a problem understanding the foreign staff, and more importantly for customers that refuse to deal with outsourced help. They also keep track of how many calls get transfered to the U.S. call center, and use those numbers to determine how many more to staff in the U.S. I have asked a credit card company to put me through to a U.S. call center. He transferred me to his supervisor, who was also Indian, but had much better dialect. She asked if she could help me. I said "yes, like I told the first guy, put me through to a U.S. Call Center". She did. Next thing you know I was definitely talking to an American in California. I told her what went down, and she THANKED me for asking ot be transfered. She said they keep records on it, and it helps them get more employees and funding. __________________ "The hippies got high, and the hippies are dead. I went hunting, and I am still Ted." - The Nuge, 2006.

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