Speak English - XDTalk Forums - Your HS2000/SA-XD Information Source!

**nikon777** · 03-16-2007, 04:22 PM

Why is it every time I call a company, they have foreigners manning the phones. Usually with accents so thick they are BARELY understandable. Then they feed you some BS about how their name is "Bob" or "Jessica" and they're obviously from India. Now mind you I have no problem with foreigners at all, I enjoy the melting pot that is America. Heck my wife is from Indonesia and has an accent as well. It seems if your gonna hire some one to do customer service, particularly over the phone..don't hire some one who has a heavy accent. Just seems like common since to me.

Also, why do I have to "press 1 for English", this is America.

MrBug · 03-16-2007, 04:26 PM

Actually I believe you are speaking to an Indian in India not Indiana. With the wonderful information highway day and age we are living in the call centers have been moved overseas. Though difficult, at times, to understand I have yet to speak to a foreign representative that was anything but polite, courteous, and as helpful as they can be.

I have heard that you can request to speak to a representative in the United States if you so desire.

Darth Yhwh · 03-16-2007, 04:29 PM

How about when you go to the ATM and you have to press a button to complete your transaction in English?

Gerald · 03-16-2007, 04:32 PM

Quote:

Originally Posted by nikon777

Why is it every time I call a company, they have foreigners manning the phones. Usually with accents so thick they are BARELY understandable. Then they feed you some BS about how their name is "Bob" or "Jessica" and they're obviously from India. Now mind you I have no problem with foreigners at all, I enjoy the melting pot that is America. Heck my wife is from Indonesia and has an accent as well. It seems if your gonna hire some one to do customer service, particularly over the phone..don't hire some one who has a heavy accent. Just seems like common since to me. .

+1

Quote:

Originally Posted by nikon777

Also, why do I have to "press 1 for English", this is America.

+1000

**nikon777** · 03-16-2007, 04:32 PM

Quote:

Originally Posted by Darth Yhwh

How about when you go to the ATM and you have to press a button to complete your transaction in English?

Exactly, as if I'm in a foreign country.

**nikon777** · 03-16-2007, 04:34 PM

Quote:

Originally Posted by MrBug

Actually I believe you are speaking to an Indian in India not Indiana. With the wonderful information highway day and age we are living in the call centers have been moved overseas. Though difficult, at times, to understand I have yet to speak to a foreign representative that was anything but polite, courteous, and as helpful as they can be.

I have heard that you can request to speak to a representative in the United States if you so desire.

Yes, im sure this is the case, but dont tell me your name is Bob

. Yes, they are indeed pleasant when u can understand them.

Darth Yhwh · 03-16-2007, 04:36 PM

I was at the ATM the other day depositing my check and I accidently hit the Espanol button. Luckly I have performed this very transaction once a week for almost 10 years now so I could have probably done it blind folded. It just urkes the hell out of me to see that displayed on the screen.

Ajcrash · 03-16-2007, 04:38 PM

A year or so ago their was something on 20/20 or similar program about call center type jobs being farmed out to India or other countries. The workers were given American names to use, and were even taught how to speak in the different accents that you'd hear from the various regions of the US.

Forker45 · 03-16-2007, 04:42 PM

I feel the same way as you guys.

I guess we should just be thankful that English is still option #1.....

saltysquid · 03-16-2007, 04:44 PM

We speak spanish at home, but it seems a lot of tech service lines are in india now and I have a hard time understanding some of them. I have been around accents my whole life, even a significant number of foreign countries, but I just cannot understand a number of them. They are extremely nice and polite, I have nothing at all against them, but if I can't understand them what difference does that make. I have in fact asked to speak to someone without an accent if I can't understand the person on the line and have yet been transferred to anyone else at all. The only option I have is to hang up and call back until I get someone with less of an accent.

03-16-2007, 04:26 PM	#2
MrBug XDTalk 100 Member Join Date: Feb 2007 Location: San Antonio, TX Posts: 211	Actually I believe you are speaking to an Indian in India not Indiana. With the wonderful information highway day and age we are living in the call centers have been moved overseas. Though difficult, at times, to understand I have yet to speak to a foreign representative that was anything but polite, courteous, and as helpful as they can be. I have heard that you can request to speak to a representative in the United States if you so desire. __________________ How we conduct ourselves defines us. At the end of the day we answer to ourselves. At the end of our days we answer to God.

03-16-2007, 04:29 PM	#3
Darth Yhwh XDTalk 100 Member Join Date: Dec 2006 Location: Ohio Posts: 169	How about when you go to the ATM and you have to press a button to complete your transaction in English? __________________ Smith & Wesson: 41 (.22lr) Smith & Wesson: CS40 (.40 S&W) Springfield Armory: XD SC40 (.40 S&W) Colt: Mark IV 70 series (.45 ACP) Rock River Arms: Entry Tactical (.223/5.56)

03-16-2007, 04:36 PM	#7
Darth Yhwh XDTalk 100 Member Join Date: Dec 2006 Location: Ohio Posts: 169	I was at the ATM the other day depositing my check and I accidently hit the Espanol button. Luckly I have performed this very transaction once a week for almost 10 years now so I could have probably done it blind folded. It just urkes the hell out of me to see that displayed on the screen. __________________ Smith & Wesson: 41 (.22lr) Smith & Wesson: CS40 (.40 S&W) Springfield Armory: XD SC40 (.40 S&W) Colt: Mark IV 70 series (.45 ACP) Rock River Arms: Entry Tactical (.223/5.56)

03-16-2007, 04:38 PM	#8
Ajcrash XDTalk 1K Member Join Date: Aug 2006 Posts: 1,235	A year or so ago their was something on 20/20 or similar program about call center type jobs being farmed out to India or other countries. The workers were given American names to use, and were even taught how to speak in the different accents that you'd hear from the various regions of the US. __________________ "The Marines I have seen around the world have the cleanest bodies, the filthiest minds, the highest morale, and the lowest morals of any group of animals I have ever seen. Thank God for the United States Marine Corps." Eleanor Roosevelt, 1945

03-16-2007, 04:42 PM	#9
Forker45 XDTalk Member Join Date: Feb 2007 Location: Alabama Posts: 79	I feel the same way as you guys. I guess we should just be thankful that English is still option #1..... __________________ XD45 Service -Springer Drop-In Sear & Springs -Decal Grips & Pachmayr #3 -Crossbreed Supertuck Remington Rand M1911-A1 Walther Military P22 STAG AR Kit coming soon... "Life is hard; it's harder if you're stupid." -John Wayne

03-16-2007, 04:22 PM	#1
nikon777 XDTalk 5K Member Join Date: May 2003 Location: Cleveland, OH. The Danger Zone. Posts: 7,519	Speak English Why is it every time I call a company, they have foreigners manning the phones. Usually with accents so thick they are BARELY understandable. Then they feed you some BS about how their name is "Bob" or "Jessica" and they're obviously from India. Now mind you I have no problem with foreigners at all, I enjoy the melting pot that is America. Heck my wife is from Indonesia and has an accent as well. It seems if your gonna hire some one to do customer service, particularly over the phone..don't hire some one who has a heavy accent. Just seems like common since to me. Also, why do I have to "press 1 for English", this is America. __________________ 1. Banning of future weapons. 2. Registering current weapons. 3. Confiscation. My blog

03-16-2007, 04:44 PM	#10
saltysquid XDTalk 500 Member Join Date: Jun 2006 Location: Arkansas Posts: 752	We speak spanish at home, but it seems a lot of tech service lines are in india now and I have a hard time understanding some of them. I have been around accents my whole life, even a significant number of foreign countries, but I just cannot understand a number of them. They are extremely nice and polite, I have nothing at all against them, but if I can't understand them what difference does that make. I have in fact asked to speak to someone without an accent if I can't understand the person on the line and have yet been transferred to anyone else at all. The only option I have is to hang up and call back until I get someone with less of an accent.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode