Dell battery recall - XDTalk Forums - Your HS2000/SA-XD Information Source!

freeman · 09-22-2006, 07:35 PM

I know this is a gun forum but you need your computer to access it, right? Dell notebook owners, check the following site to see if your battery is at risk of fire. Mine is and I just submited the recall form online.

http://www.dellbatteryprogram.com/

jdavionic · 09-23-2006, 07:12 AM

Quote:

Originally Posted by freeman

I know this is a gun forum but you need your computer to access it, right? Dell notebook owners, check the following site to see if your battery is at risk of fire. Mine is and I just submited the recall form online.

http://www.dellbatteryprogram.com/

Mine had a faulty battery. Just some heads up. Dell has done a crappy job handling the customers. When I did the order in early Aug, they said allow up to 20 days. At the end of the 20 days, they told me that they had no idea when the battery would ship since they haven't received info from the manufacturer on when they would get the batteries. By now, my battery would crash in less 20 minutes. I ordered a 4 cell replacement (which doesn't last as long). The next day I got the 4 cell and I got my original replacement battery. That means I spoke to customer no service on the day my battery was shipping and they didn't have a clue.

freeman · 09-23-2006, 10:56 PM

Dell's customer service went bad after they outsourced most of the customer support, if not all of it, to India. I'd rather not dealing with them. But knowing that my laptop might turn into a fire ball at any time I have no other choice.

fran37040 · 09-23-2006, 11:52 PM

DELL IS A RECALL!!! i have worked on more dell's then any other computer..i would see 15 dells to a hp or other pc...UNREAL!!!

FRAN

**nikon777** · 09-24-2006, 02:26 AM

just flew back from indonesia....in korea, "no dell or apple notebook batteries on the plane".

VAXDGUY · 09-24-2006, 08:33 AM

Quote:

Originally Posted by jdavionic

Mine had a faulty battery. Just some heads up. Dell has done a crappy job handling the customers. When I did the order in early Aug, they said allow up to 20 days. At the end of the 20 days, they told me that they had no idea when the battery would ship since they haven't received info from the manufacturer on when they would get the batteries. By now, my battery would crash in less 20 minutes. I ordered a 4 cell replacement (which doesn't last as long). The next day I got the 4 cell and I got my original replacement battery. That means I spoke to customer no service on the day my battery was shipping and they didn't have a clue.

We had two bad ones at work that I put the order in the same week that the recall came out and I've already received the replacements.

VAXDGUY · 09-24-2006, 08:34 AM

Quote:

Originally Posted by nikon777

just flew back from indonesia....in korea, "no dell or apple notebook batteries on the plane".

What if yours has been replaced/not affected?

**nikon777** · 09-24-2006, 02:36 PM

Quote:

Originally Posted by VAXDGUY

What if yours has been replaced/not affected?

dont know, guess youd have to take it up with korean airlines. i assume your good if you informed them the battery has been replaced.

chupacabrachus · 09-24-2006, 04:03 PM

Everyone is missing something here. Dell doesn't make these batteries... so it's directly not their fault, although crappy customer services are. These recalled batteries are made by Sony, not dell. Apple also shipped laptops with these same batteries and problems too.

09-22-2006, 07:35 PM	#1
freeman XDTalk Member Join Date: Jun 2006 Location: Bay Area, California Posts: 80	Dell battery recall I know this is a gun forum but you need your computer to access it, right? Dell notebook owners, check the following site to see if your battery is at risk of fire. Mine is and I just submited the recall form online. http://www.dellbatteryprogram.com/

09-23-2006, 11:52 PM	#4
fran37040 XDTalk 100 Member Join Date: Jul 2006 Location: Clarksville TN Posts: 204	DELL IS A RECALL!!! i have worked on more dell's then any other computer..i would see 15 dells to a hp or other pc...UNREAL!!! FRAN __________________ 2- XD .45 ACP, TLR-1 1414 Rounds with no problems. Mossberg shotgun 12 guage

09-24-2006, 02:26 AM	#5
nikon777 XDTalk 5K Member Join Date: May 2003 Location: Cleveland, OH. The Danger Zone. Posts: 7,445	just flew back from indonesia....in korea, "no dell or apple notebook batteries on the plane". __________________ 1. Banning of future weapons. 2. Registering current weapons. 3. Confiscation. My blog

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09-23-2006, 10:56 PM	#3
freeman XDTalk Member Join Date: Jun 2006 Location: Bay Area, California Posts: 80	Dell's customer service went bad after they outsourced most of the customer support, if not all of it, to India. I'd rather not dealing with them. But knowing that my laptop might turn into a fire ball at any time I have no other choice.

09-24-2006, 04:03 PM	#9
chupacabrachus XDTalk 3K Member Join Date: Jul 2005 Posts: 3,431	Everyone is missing something here. Dell doesn't make these batteries... so it's directly not their fault, although crappy customer services are. These recalled batteries are made by Sony, not dell. Apple also shipped laptops with these same batteries and problems too.