XD_DAN, no hijacking of thread by you. Also, I worked for the county. You are right, if they owe you money, it takes forever, if they made a mistake and overpaid you, it's out of your next check.
Brickboy, we don't go off roading. I like the all wheel drive they have due to the safety factor if the wife is driving in the rain. It is nice to know tho that I can drive it on a dirt road (not going up a mt. like a 4x4). Also, we would rather have the smooth ride of car type instead of a truck chassis. I admit Toyotas are very reliable, I personally think they are a bit overpriced also. We didn't like the Highlander, which is the vehicle closest to the Pilot.
taxi2you, I'm guessing since mot dealers make you sign paperwork that you will agree to arbitration if their is a dispute that can't be resolved, they are agreeing to be bound by that arbitration. My paperwork states I can either accept or reject the arbitrator's decision and I can either do nothing, go to small claims if applicable or hire an atty. Ford (and any others must accept the finding; no appeal allowed.
Also, I know of the type of customer you are referring to, but that's not me. I told them from the start that all my wife and I wanted was the problem fixed, we liked the car and we were not demanding anything extraordinary like a repurchase. That was 2 radios, 1 window glass with attenna, continued static, refusal to abide by the arbitrator's decision, 12 months and 20K miles ago. I was still being reasonable in requesting a repurchase after their failure to fix the problem that only seems to exist on MY vehicle. This was our first and last Ford (Well, I would buy the Ford GT if I won the lotto, I guess
I will update this with a new thread probably in 3-4 weeks (hopefully). Thanks for your comments