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Xds safety recall turn around time

This is a discussion on Xds safety recall turn around time within the XD-S Discussion Room forums, part of the XD Talk category; I thought it might be helpful, (if we can stay on subject) to everyone who sends in their XDS to Springfield to see how long ...


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Old 08-29-2013, 04:47 PM   #1
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Arrow Xds safety recall turn around time

I thought it might be helpful, (if we can stay on subject) to everyone who sends in their XDS to Springfield to see how long it takes springfield to repair and return to sender their XDS or 's. I sent both of mine in today, and I will edit this post, when I receive them back. You can copy and paste the format and input your data, hopefully, will keep everyone informed of time frames regionally.

location...............item(s)..............date sent..............date returned...........Fedex delivery date to SA..................SA online recieved posted........Fedex return shipment date........totaldays.....SA Days

layton, Utah ........1-xds .45..............8-29-2013..............10-31-2013.............. (delivered to SA 9/3/2013@ 9:54AM).........9-07-2013..*status fixed 10-28-2013..(.10-29-2013..............)..............63...............58......
..........................1-xds 9mm...........8-29-2013..............10-23-2013.............. (delivered to SA 9/3/2013@ 7:38AM).........9-04-2013..*status fixed.10-18-2012..(..10-21-2013..............).............55................50.......

**"A1: Our current turnaround time is approximately 30 days from the date your pistol is received. Although we are unable to quote an exact timeframe in which your pistol will be returned to you, please know that it is Springfield Armory's highest priority to complete this process as quickly as possible. We appreciate your patience and support!"

News Flash from SA 9-27-2013 : Our current turnaround time is? "We wish that we could provide you with a specific return date at this time, but we are unfortunately unable to do so. Upgrades will be completed on a "first come / first served" basis."

Update 10-4-2013 Well, what are we getting from Springfield today? Thank you for the positive response to our voluntary safety recall and to our most recent update. We exercised extreme caution by issuing this recall and we did so because safety is, and always has been, our paramount concern. We truly appreciate the enormous support, patience and loyalty of our customers and we remain committed to resolving this matter quickly and ensuring that you are pleased with your upgraded 3.3 XD-S™. SAY WHAT?

Update 10-9-2013 We are very pleased to let you know that a large majority of the testing is complete and is going extremely well. We believe we are very close to being able to give our valued customers more specific information about when they can expect their XD-S™ pistols to be returned to them. We will update this site again on Friday, October 11 and fully expect that we will have more great news to share. We are making final arrangements for upgrading the pistols that our customers returned to us.

Update 10-11-2013The upgrade parts include a redesigned grip safety, sear, grip safety spring and sear spring. We will receive our first shipment of upgrade parts early next week and will begin shipping upgraded XD-S™ pistols back to our customers the week of October 21 on a first-received/first-upgraded basis.

Update 10-18-2013As we reported last week, our engineers have redesigned the grip safety and created more positive engagement between the sear and striker on the upgraded XD-S™ pistols. Our solution delivers the advantages of a smoother and more consistent trigger feel with just a slightly increased trigger pull. We chose this option based on the two most important attributes to self-defense firearm owners - safety and reliability - and we are confident that our customers will be extremely pleased with their upgraded pistols.

Update 10-25-2013As you know, we have greatly increased our staff to get upgraded pistols back to our customers as quickly as possible. We are committed to achieving the fastest turnaround times we can, and since last Friday we have already upgraded and shipped thousands of the recalled pistols we have received.

Update 11-01-2013 As you might expect, a very large number of pistols came into the Armory the first few days after the recall was announced. We are currently upgrading the batch received during those first few days, and once we work through them, we will be in a better position to provide a more specific update on the status of returns

Update 11-08-2013Upgraded XD-S® shipments are on schedule and thousands more pistols are back in the hands of their owners.

In our last update, we announced a more specific shipping schedule for upgraded XD-S® pistols. We are pleased to let you know that our upgrades are very much on track, and that many thousands more pistols are back in the hands of their owners.

All XD-S™ pistols received at Springfield Armory® on or before September 10, 2013, will be upgraded and shipped back to their owners by Thanksgiving, if not before.

All XD-S™ pistols received between September 11-30, 2013, will be upgraded and shipped back to their owners by Christmas, if not before

All XD-S™ pistols received between October 1-31, 2013, will be upgraded and shipped back to their owners shortly after the holidays.


I will be updating my status daily.................................................. ..(Information current through end of day 11-08-2013)

Last edited by utahXDS; 11-09-2013 at 12:24 AM.
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Old 08-29-2013, 04:49 PM   #2
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West Virginia 1 XDs 9mm 8-29-13
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Old 08-29-2013, 05:06 PM   #3
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Arizona, 1 XDs 9, Sent 29 Aug 2013
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Old 08-29-2013, 05:31 PM   #4
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New Mexico, Both my XDS-9 and XDS-45 will be going back tomorrow (8/29)
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Old 08-29-2013, 05:39 PM   #5
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I talked to SA today and was told 6-8 weeks from the time they recieve it untill the time they ship it back.
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Old 08-29-2013, 05:41 PM   #6
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Xds safety recall turn around time

Quote:
Originally Posted by Tubo81 View Post
I talked to SA today and was told 6-8 weeks from the time they recieve it untill the time they ship it back.
I called and got 1-2 weeks, I have also heard 2-3 and 3-4... I don't think they really know yet...

Virginia, 1 XDS .45, 8/29/2013

Received by S.A. on 9/3 @ 9:58AM

Showed received on S.A. recall site on 9/9 @ 4PM

FIXED! S.A. Recall site on 11/5 @ 3:30PM

Shipped back to me according to Recall site on 11/5 @ 9:30PM

Actually shipped 11/6 @ 10:18AM

Received today 11/8 @ 3:35PM
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Last edited by Travo112; 11-08-2013 at 06:34 PM.
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Old 08-29-2013, 05:51 PM   #7
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Quote:
Originally Posted by Tubo81 View Post
I talked to SA today and was told 6-8 weeks from the time they recieve it untill the time they ship it back.
Man I hope not, that's ridiculous long, I would hope they offer a compensation of some sort, like a couple mags. But I won't hold my breath.

Texas, 1 xds 9mm, 8/29/13
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Old 08-29-2013, 05:54 PM   #8
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Va 1 XDS 45 Sent 29 Aug.
Arrived @ SA 3 Sept.

Last edited by JRxdm4045; 09-04-2013 at 10:48 AM.
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Old 08-29-2013, 05:57 PM   #9
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Missouri - one XDs9mm sent 8/29/13
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Old 08-29-2013, 05:57 PM   #10
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Illinois 1 XDS 45 8/29/13

Sent from my LG-E980 using Tapatalk 4
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