Springfield Armory service - XDTalk Forums

khamill2000 · 11-02-2009, 01:10 PM

Sent my XDM9 in for service last week due to the trigger being stuck and the mag release sticking. Both due to rust. They flat out accused me of
dumping "some kind" of chemical in the gun. I told them the only chemical that was put in there was Gun Scrubber when the trigger stuck the last time. She basically called me a liar and said they had to replace 6 parts due to rust and I had to pay for the parts. Cost me $57. That $57 just cost them a customer. I had heard nothing but great things about their service. Springfield Armory can piss off. I am going to trade it off for a Glock.

Rant over

eb_311 · 11-02-2009, 01:12 PM

Later

eb_311 · 11-02-2009, 01:14 PM

I guess I would be pissed too.

**Wired** · 11-02-2009, 01:38 PM

Hmm, I haven't heard of this before. I've had excellent customer service with them. Sorry to hear.

SWThomas · 11-02-2009, 02:00 PM

Sounds like customer neglect to me.

Jarhead1987 · 11-02-2009, 02:04 PM

Have any "before" pictures?

khamill2000 · 11-02-2009, 02:09 PM

Quote:

Originally Posted by SWThomas

Sounds like customer neglect to me.

What do you suspect was neglected? This gun was carried, shot, and cleaned. I am pretty sure the manual doesn't specify removing the mag release or trigger assembly to clean or inspect.

norinco982lover · 11-02-2009, 02:20 PM

Quote:

Originally Posted by SWThomas

Sounds like customer neglect to me.

He put more than 5 rounds down range...these guns are supposed to stand up to abuse...

I assume that he carried it...possibly daily. This exposes the gun to all sorts of elements...sweat for one.

They should have taken care of him and not accused him of dumping battery acid all over the internals.. or whatever they say he did ...

I expected more from SA.

~Norinco

Apdl · 11-02-2009, 02:37 PM

Wow, i am also surprised
sorry for the crappy experience

khamill2000 · 11-02-2009, 03:23 PM

Quote:

Originally Posted by Jarhead1987

Have any "before" pictures?

Just from the day I bought it, 3-16-09. Why?

11-02-2009, 01:10 PM	#1
khamill2000 XDTalk 100 Member Join Date: Mar 2009 Location: Central Kansas Posts: 101	Springfield Armory service Sent my XDM9 in for service last week due to the trigger being stuck and the mag release sticking. Both due to rust. They flat out accused me of dumping "some kind" of chemical in the gun. I told them the only chemical that was put in there was Gun Scrubber when the trigger stuck the last time. She basically called me a liar and said they had to replace 6 parts due to rust and I had to pay for the parts. Cost me $57. That $57 just cost them a customer. I had heard nothing but great things about their service. Springfield Armory can piss off. I am going to trade it off for a Glock. Rant over
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11-02-2009, 01:12 PM	#2
eb_311 XDTalk 500 Member Join Date: Nov 2008 Location: SPOKANE,WA Posts: 526	Later
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11-02-2009, 01:14 PM	#3
eb_311 XDTalk 500 Member Join Date: Nov 2008 Location: SPOKANE,WA Posts: 526	I guess I would be pissed too.
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11-02-2009, 01:38 PM	#4
Wired XDTalk 5K Member Join Date: May 2008 Location: Grand Junction, CO Posts: 5,386	Hmm, I haven't heard of this before. I've had excellent customer service with them. Sorry to hear. __________________ "I guess when Obama says this stuff, I don't think he really means it. And that gives me hope." --Jason Jones “You cannot legislate the poor into freedom by legislating the wealthy out of freedom... The government cannot give to anybody anything that the government does not first take from somebody else... You cannot multiply wealth by dividing it.” --Dr. Adrian Rogers
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11-02-2009, 02:00 PM	#5
SWThomas XDTalk 100 Member Join Date: Oct 2009 Location: Port Royal, SC Posts: 156	Sounds like customer neglect to me. __________________ PETA = People Eating Tasty Animals NRA Member SCI Member
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11-02-2009, 02:04 PM	#6
Jarhead1987 XDTalk 100 Member Join Date: Nov 2008 Location: Wichita, Kansas Posts: 498	Have any "before" pictures?
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11-02-2009, 02:37 PM	#9
Apdl XDTalk 2K Member Join Date: Jan 2006 Location: Minneapolis, MN Posts: 2,439	Wow, i am also surprised sorry for the crappy experience __________________ "He took off running, and we caught him, and he just kept resisting. So we just kept whipping his ass." -HulkXD "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former." -Albert Einstein Springfield XD-9 TOTAL COUNT 8762 Daily Carry Walther P22... needs bigger mag Ruger 10/22 Carbine Bushmaster M4A3 EBR Build in progress... slow progress
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