Order "SHIPPED"? - XDTalk Forums - Your HS2000/SA-XD Information Source!

Chunky Monkey · 05-03-2007, 03:46 PM

I placed a simple order: 2 lacquer sticks (wanna do my slide) and a couple of XD stickers. That was April 20. My order was marked "shipped" about a day or so thereafter. I emailed the web site and got nothing.

That's what I get for supporting an XD.com sponser.

If anyone has had any bad experience lately let me know. I read the threads about the holiday delays. Good grief its 2 pens and a couple of stickers. Slap em in an envelope and off they go!

AlphaFox · 05-03-2007, 06:02 PM

I sure hope you at least tried to contact the sponser before you went nuclear here. I'm still a noob at this but I think to become an XDTALK sponser that sponser would have had some positive feedback or they wouldn't risk their reputations.. Just me..Sometimes Sh*t does happen.-AF

Chunky Monkey · 05-03-2007, 06:04 PM

Yeah I emailed them a few days ago but got no response. What can I dobut wait!

chupacabrachus · 05-03-2007, 06:05 PM

They deserve no breaks. If an online company doesn't respond to emails about orders, I'd be plenty pissed.

Lumberjack98 · 05-06-2007, 05:23 AM

James doesn't have a good track record for returning email.

However, every time I have called him, if he didn't answer the phone right then, he returned my call within 24 hours. I suggest that you call him. His # is 205.966.8142.

Chunky Monkey · 05-06-2007, 06:24 AM

I'll give a little more time before I call. I am sure he is busy and I'm sure I will eventually get my stuff. This just doesn't do much for me placing future orders! Customer service makes as much business as great products/service.

tec · 05-06-2007, 06:37 AM

I would suggest calling him before you get any angrier. As mentioned, this will expedite matters for you.

James is / has been going thru some difficult times for the past half year or so. He opened a brick and mortar store, moved location to another store, moved back to the home state..... etc. Yes he is in business to service customers and make money, Yes there is a problem here with your order, but we all go thru "bad times", for some of us, the bad times just last a little longer then what we want.

Call him, he will take care of you.

Chunky Monkey · 05-10-2007, 03:33 AM

tec you were right. I called yesterday at lunchtime and James apologized and said he would send out the order ASAP. He also said he would add a few extras also. Nice guy and he was sincerly sorry! I will do business with him again!!!!

**eric_t12** · 05-10-2007, 03:51 AM

Quote:

Originally Posted by Chunky Monkey

I placed a simple order: 2 lacquer sticks (wanna do my slide) and a couple of XD stickers. That was April 20. My order was marked "shipped" about a day or so thereafter. I emailed the web site and got nothing.

That's what I get for supporting an XD.com sponser.

If anyone has had any bad experience lately let me know. I read the threads about the holiday delays. Good grief its 2 pens and a couple of stickers. Slap em in an envelope and off they go!

Quote:

Originally Posted by Chunky Monkey

tec you were right. I called yesterday at lunchtime and James apologized and said he would send out the order ASAP. He also said he would add a few extras also. Nice guy and he was sincerly sorry! I will do business with him again!!!!

Big difference, eh? all it takes (hopefully) is a little checking in... a friendly reminder never hurt anyone. now - a friendly reminder with a nasty response would have made me say 'no more'...

i'm glad your order went through, but - and this goes for everyone - maybe ask around on here next time for some new contact info or something before you crush somebody for it.

my .02

SpringfieldXD.40 · 05-10-2007, 04:17 AM

Quote:

Originally Posted by Chunky Monkey

tec you were right. I called yesterday at lunchtime and James apologized and said he would send out the order ASAP. He also said he would add a few extras also. Nice guy and he was sincerly sorry! I will do business with him again!!!!

I thought it might work out like this......

05-03-2007, 03:46 PM	#1
Chunky Monkey XDTalk 100 Member Join Date: Mar 2007 Location: Imler, PA Posts: 101	Order "SHIPPED"? I placed a simple order: 2 lacquer sticks (wanna do my slide) and a couple of XD stickers. That was April 20. My order was marked "shipped" about a day or so thereafter. I emailed the web site and got nothing. That's what I get for supporting an XD.com sponser. If anyone has had any bad experience lately let me know. I read the threads about the holiday delays. Good grief its 2 pens and a couple of stickers. Slap em in an envelope and off they go!

05-03-2007, 06:02 PM	#2
AlphaFox XDTalk 100 Member Join Date: Jul 2006 Location: Global Operations Posts: 171	I sure hope you at least tried.. I sure hope you at least tried to contact the sponser before you went nuclear here. I'm still a noob at this but I think to become an XDTALK sponser that sponser would have had some positive feedback or they wouldn't risk their reputations.. Just me..Sometimes Sh*t does happen.-AF

05-06-2007, 05:23 AM	#5
Lumberjack98 XDTalk 500 Member Join Date: Feb 2005 Location: Houston, TX Posts: 855	James doesn't have a good track record for returning email. However, every time I have called him, if he didn't answer the phone right then, he returned my call within 24 hours. I suggest that you call him. His # is 205.966.8142. __________________ XD-9 Service, DGR, CC 3.5# Trigger, TFOs, KG Gunkote Texas XD Practical Shooters Association

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05-03-2007, 06:04 PM	#3
Chunky Monkey XDTalk 100 Member Join Date: Mar 2007 Location: Imler, PA Posts: 101	Yeah I emailed them a few days ago but got no response. What can I dobut wait!

05-03-2007, 06:05 PM	#4
chupacabrachus XDTalk 3K Member Join Date: Jul 2005 Posts: 3,152	They deserve no breaks. If an online company doesn't respond to emails about orders, I'd be plenty pissed.

05-06-2007, 06:24 AM	#6
Chunky Monkey XDTalk 100 Member Join Date: Mar 2007 Location: Imler, PA Posts: 101	I'll give a little more time before I call. I am sure he is busy and I'm sure I will eventually get my stuff. This just doesn't do much for me placing future orders! Customer service makes as much business as great products/service.

05-06-2007, 06:37 AM	#7
tec XDTalk 5K Member Join Date: Jul 2004 Location: Holland Ohio Posts: 8,608 Blog Entries: 1	I would suggest calling him before you get any angrier. As mentioned, this will expedite matters for you. James is / has been going thru some difficult times for the past half year or so. He opened a brick and mortar store, moved location to another store, moved back to the home state..... etc. Yes he is in business to service customers and make money, Yes there is a problem here with your order, but we all go thru "bad times", for some of us, the bad times just last a little longer then what we want. Call him, he will take care of you.

05-10-2007, 03:33 AM	#8
Chunky Monkey XDTalk 100 Member Join Date: Mar 2007 Location: Imler, PA Posts: 101	tec you were right. I called yesterday at lunchtime and James apologized and said he would send out the order ASAP. He also said he would add a few extras also. Nice guy and he was sincerly sorry! I will do business with him again!!!!