My VERY bad experiance with James ... - XDTalk Forums - Your HS2000/SA-XD Information Source!

MiamiTJ · 04-14-2007, 05:52 PM

Im giving up getting this resolved -- So I think Its time to post my experience so others may learn form it...

I sent James 2 slides for sight install a couple months ago. He told before hand that the turnaround would be less than a week.

About a week later I emailed him and asked for a tracking number, I got no response within a couple of days so I called. He had told me he thought they were already shipped back but to call back the next day and he would be able to check.

The next day I called and was told that they were in his safe waiting to be installed but he was running late and they would be installed and shipped before the end of the week -- this was on a Wednesday.

Friday I emailed him and asked for a tracking number, again no response. Monday I called and left a message, again no call back. Wednesday I called back and he told me that he still had them and he was running really behind and that he would get it out before the week's end. I called back Friday and was then told that he ran out of sights and that he would be getting in the replacements before the end of next week and that AGAIN he would get them out to me ASAP.

Wednesday comes along and I call him and he tells me that the slides had shipped and to call back Thursday for a tracking number. Thursday I call, and leave a message. Friday I called and left another message and Friday afternoon I call again and get him on the phone. He tells me they shipped early in the week and I should have them Saturday.

Saturday the slides get to me house. NEXT DAY AIR. They did not ship till Friday. James flat out lied. I don't like to be lied too.

It took over a month for me to get my slides back -- but the problems did not end there.

James installed defective sights on my pistol. One of the sets had no finish. That's right, they had no paint! They were reddish brown in color and not black like the others. I was not being picky, they looked really bad and obviously had an issue. James also did not return my old sights. I had specifically asked for them back.

I called and emailed James several times about the issue, he never responded.

I ultimately sent the sights/slide back to Tru-Glow and they agreed they were defective and replaced/installed the new sights and had my slide back to me in less than a week.

Im still willing to get this resolved James if you ever decide to make things right. At the very least, I want my old sights back. Until then I will BTT this thread within site rules.

jeff221 · 04-14-2007, 06:00 PM

I'm sorry to hear you had a bad experience, I've heard great things about his service, though I have no used him myself.

Everyone has an "Off" day, ask Imus...

**PackerfanXD** · 04-14-2007, 06:22 PM

Unfortunately, this is not the first time I've heard people having issues with James. That's too bad.

jdavionic · 04-14-2007, 06:28 PM

Sorry about the bad experience...but thanks for keeping us informed. Inexcusable, IMO. Perhaps there's another side...but it's really hard to think of an explanation.

MiamiTJ · 04-14-2007, 06:50 PM

Quote:

Originally Posted by jdavionic

Sorry about the bad experience...but thanks for keeping us informed. Inexcusable, IMO. Perhaps there's another side...but it's really hard to think of an explanation.

I also wish it was not so. Im probably one of the easiest people to deal with.

jdavionic · 04-14-2007, 06:58 PM

BTW - Miami or near Miami? I grew up in Miramar.

MiamiTJ · 04-14-2007, 07:01 PM

Quote:

Originally Posted by jdavionic

BTW - Miami or near Miami? I grew up in Miramar.

Yea I live in Cutler Bay ... I cant wait to move out :/

jdavionic · 04-14-2007, 07:05 PM

Quote:

Originally Posted by MiamiTJ

Yea I live in Cutler Bay ... I cant wait to move out :/

No offense...but I never want to return. Carol City, Hialeah, Hallandale, Hollywood, Miramar...I lived in them all and was happy to leave each one. My kids just don't know how good they have it

GaryTx · 04-14-2007, 07:09 PM

I wonder what the other side of the story is. My dealings with James have been positive, and his work has been excellent.

MiamiTJ · 04-14-2007, 07:15 PM

Quote:

Originally Posted by GaryTx

I wonder what the other side of the story is. My dealings with James have been positive, and his work has been excellent.

I have copies of every email and the dates/times of every call. I have copies of the proof or receipt for my guns to him and the tracking number showing his package to me was next day air. I am VERY meticulous about these things, especially when I send off two slides at once.

04-14-2007, 05:52 PM	#1
MiamiTJ XDTalk 100 Member Join Date: Jun 2005 Location: Miami, FL Posts: 132	My VERY bad experiance with James ... Im giving up getting this resolved -- So I think Its time to post my experience so others may learn form it... I sent James 2 slides for sight install a couple months ago. He told before hand that the turnaround would be less than a week. About a week later I emailed him and asked for a tracking number, I got no response within a couple of days so I called. He had told me he thought they were already shipped back but to call back the next day and he would be able to check. The next day I called and was told that they were in his safe waiting to be installed but he was running late and they would be installed and shipped before the end of the week -- this was on a Wednesday. Friday I emailed him and asked for a tracking number, again no response. Monday I called and left a message, again no call back. Wednesday I called back and he told me that he still had them and he was running really behind and that he would get it out before the week's end. I called back Friday and was then told that he ran out of sights and that he would be getting in the replacements before the end of next week and that AGAIN he would get them out to me ASAP. Wednesday comes along and I call him and he tells me that the slides had shipped and to call back Thursday for a tracking number. Thursday I call, and leave a message. Friday I called and left another message and Friday afternoon I call again and get him on the phone. He tells me they shipped early in the week and I should have them Saturday. Saturday the slides get to me house. NEXT DAY AIR. They did not ship till Friday. James flat out lied. I don't like to be lied too. It took over a month for me to get my slides back -- but the problems did not end there. James installed defective sights on my pistol. One of the sets had no finish. That's right, they had no paint! They were reddish brown in color and not black like the others. I was not being picky, they looked really bad and obviously had an issue. James also did not return my old sights. I had specifically asked for them back. I called and emailed James several times about the issue, he never responded. I ultimately sent the sights/slide back to Tru-Glow and they agreed they were defective and replaced/installed the new sights and had my slide back to me in less than a week. Im still willing to get this resolved James if you ever decide to make things right. At the very least, I want my old sights back. Until then I will BTT this thread within site rules. __________________ Omi R. NRA Certified Instructor http://www.cwlmiami.com Last edited by MiamiTJ : 04-14-2007 at 06:58 PM.

04-14-2007, 06:00 PM	#2
jeff221 XDTalk 2K Member Join Date: Jul 2006 Location: Northwest Indiana Posts: 2,364	I'm sorry to hear you had a bad experience, I've heard great things about his service, though I have no used him myself. Everyone has an "Off" day, ask Imus... __________________ Springfield XD40 Sub-Compact Bi-Tone (.40S&W) Springfield XD9 Tactical Black (9mm) Springfield G.I. Milspec Stainless 1911-A1 (.45 ACP) Kimber Raptor II 1911 (.45 ACP) Kel-Tec P-3AT (.380 ACP) Charter Arms "Off Duty" Revolver (.38 Spl) Ruger 22/45 Mark III (.22 LR) Smith&Wesson M&P15A 16in AR-15 (.223/5.56 NATO) BushMaster Carbon-15 (.22 LR) BushMaster XM15 E2S 20in AR-15 (.223/5.56 NATO) Stoeger P350 Tactical Pump Shotgun (12 Gauge) Winchester Black Model98 Canon (10 Gauge)

04-14-2007, 06:22 PM	#3
PackerfanXD XDTalk 5K Member Join Date: Feb 2006 Location: Ground zero of the invasion Posts: 6,487	Unfortunately, this is not the first time I've heard people having issues with James. That's too bad. __________________ The wealthiest nation in the world with the mightiest army man has ever assembled could not stop them. Mexican 300 http://www.break.com/index/mexican-300.html Love your country, but never trust its government. - Robert A. Heinlein

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04-14-2007, 06:28 PM	#4
jdavionic XDTalk 5K Member Join Date: Apr 2005 Location: GA Posts: 5,105	Sorry about the bad experience...but thanks for keeping us informed. Inexcusable, IMO. Perhaps there's another side...but it's really hard to think of an explanation.

04-14-2007, 06:58 PM	#6
jdavionic XDTalk 5K Member Join Date: Apr 2005 Location: GA Posts: 5,105	BTW - Miami or near Miami? I grew up in Miramar.

04-14-2007, 07:09 PM	#9
GaryTx XDTalk 1K Member Join Date: Jun 2006 Location: Texas Posts: 1,081	I wonder what the other side of the story is. My dealings with James have been positive, and his work has been excellent.