Springfield Custom screws up BIG TIME - Page 3 - XDTalk Forums - Your HS2000/SA-XD Information Source!

**Old School** · 11-30-2006, 04:53 PM

Gun owners are the most honest people out there. You will get your slide back.

OS

Tx1911 · 11-30-2006, 07:40 PM

SA repair/custom shop is still top notch. Yes a mistake was made and an attempt to correct it is in the process. You rarely have someone post negative stuff about SA. Every company is going to have a foul up everyonce in awhile. I hope it turns out well for you.

Neomet · 11-30-2006, 07:57 PM

To err is human. To correct it is smart customer service. Most, but not all, companies recognize this these day to the point that I find it unwarranted to crank my bloodpressure up until I contact the CS department and get their response.

Heathen-Yak · 12-01-2006, 09:53 AM

probably too soon, but any update?

speedracer211 · 12-01-2006, 09:58 AM

I would ask SA to throw in a hat and shirt while they are at it. I have had parts shipped to other people that were suppossed to be shipped to me and it can get stressful and annoying. I am sure everything will turn out fine in the end.

Objekt · 12-01-2006, 04:39 PM

If I don't get any news by next Thursday, you can bet I will be asking some more questions. Only because it would be better to have my original slide back than a new, replacement slide, I am willing to wait some additional time, but my patience has limits.

Slotback · 12-04-2006, 10:47 AM

I hope you get your slide this week. And this frustrating episode for you will at least have a happy ending.

zane · 12-04-2006, 10:52 AM

Quote:

Originally Posted by Objekt

If I don't get any news by next Thursday, you can bet I will be asking some more questions. Only because it would be better to have my original slide back than a new, replacement slide, I am willing to wait some additional time, but my patience has limits.

You are far more patient than some of us would be in the same dituation.....

Objekt · 12-04-2006, 05:24 PM

I got an email today from a buddy and former coworker who lives in Lompoc, CA, where Springfield erroneously sent my XD slide. It turns out Springfield sent it to him, with my name on the package, but his address.

My buddy's name is not remotely similar mine. This makes me wonder why Springfield stated the mixup occurred because they had another customer with the same name as mine. We do not even have the same initials!

While I lived in Lompoc for about 3 years, ending this January, I never had an address remotely similar to my buddy's. Furthermore, he is not a shooter. As far as I know, he does not own any guns, and has had no dealings with Springfield Armory or Springfield Custom. He had never heard of them before this shipping mixup. How Springfield combined my name with his address is a complete mystery.

Springfield Custom apparently does not care how long they put their customers' guns out of action. They want to have UPS pick the slide up from my buddy, ship it to their factory, and only then ship it on to me. I do not see why I should have to wait another week or two for a slide that should have been returned 2 weeks ago. I asked Deb why she wanted to do it that way, rather than have UPS ship it directly to me, and will post here again when I get a response.

happygunner · 12-04-2006, 05:29 PM

There is no excuse that S.A. could ever give me to make me happy with what happened to you if it happened to me.

11-30-2006, 04:53 PM	#21
Old School XDTalk 5K Member Join Date: Dec 2003 Location: Illinois Posts: 7,627	Gun owners are the most honest people out there. You will get your slide back. OS __________________ Visit www.pistolgear.com for all of your XD needs!

11-30-2006, 07:40 PM	#22
Tx1911 XDTalk 100 Member Join Date: Jan 2006 Location: TEXAS Posts: 180	Re: SA repair/custom shop is still top notch. Yes a mistake was made and an attempt to correct it is in the process. You rarely have someone post negative stuff about SA. Every company is going to have a foul up everyonce in awhile. I hope it turns out well for you. __________________ Springfield Armory 1911-A1 TRP SS .45acp Springfield Armory XD 45 Compact Glock 17

11-30-2006, 07:57 PM	#23
Neomet XDTalk 1K Member Join Date: Jun 2006 Location: Made it to Scottsdale, AZ Posts: 1,402	To err is human. To correct it is smart customer service. Most, but not all, companies recognize this these day to the point that I find it unwarranted to crank my bloodpressure up until I contact the CS department and get their response. __________________ Who said that? Who the freak said that? Who's the slimy little communist $hit, twinkle-toed rocksucker down here who just signed his own death warrant? Nobody, huh? The fairy freaking godmother said it. Out-freaking-standing. I will PT you all until you freaking die!

12-01-2006, 09:58 AM	#25
speedracer211 XDTalk 2K Member Join Date: Jan 2006 Location: Bradenton Florida Posts: 2,406	I would ask SA to throw in a hat and shirt while they are at it. I have had parts shipped to other people that were suppossed to be shipped to me and it can get stressful and annoying. I am sure everything will turn out fine in the end. __________________ "You can't fix stupid" Great reloading site and tell them I sent you. www.glockpost.com

12-01-2006, 04:39 PM	#26
Objekt XDTalk Member Join Date: Jul 2006 Location: Albuquerque, NM Posts: 47	No news yet. If I don't get any news by next Thursday, you can bet I will be asking some more questions. Only because it would be better to have my original slide back than a new, replacement slide, I am willing to wait some additional time, but my patience has limits.

12-01-2006, 09:53 AM	#24
Heathen-Yak XDTalk 100 Member Join Date: Mar 2006 Location: Wilmington, NC Posts: 497	probably too soon, but any update?

12-04-2006, 10:47 AM	#27
Slotback XDTalk 100 Member Join Date: Jan 2006 Posts: 120	I hope you get your slide this week. And this frustrating episode for you will at least have a happy ending.

12-04-2006, 05:24 PM	#29
Objekt XDTalk Member Join Date: Jul 2006 Location: Albuquerque, NM Posts: 47	Life is just weird. I got an email today from a buddy and former coworker who lives in Lompoc, CA, where Springfield erroneously sent my XD slide. It turns out Springfield sent it to him, with my name on the package, but his address. My buddy's name is not remotely similar mine. This makes me wonder why Springfield stated the mixup occurred because they had another customer with the same name as mine. We do not even have the same initials! While I lived in Lompoc for about 3 years, ending this January, I never had an address remotely similar to my buddy's. Furthermore, he is not a shooter. As far as I know, he does not own any guns, and has had no dealings with Springfield Armory or Springfield Custom. He had never heard of them before this shipping mixup. How Springfield combined my name with his address is a complete mystery. Springfield Custom apparently does not care how long they put their customers' guns out of action. They want to have UPS pick the slide up from my buddy, ship it to their factory, and only then ship it on to me. I do not see why I should have to wait another week or two for a slide that should have been returned 2 weeks ago. I asked Deb why she wanted to do it that way, rather than have UPS ship it directly to me, and will post here again when I get a response.

12-04-2006, 05:29 PM	#30
happygunner XDTalk 1K Member Join Date: Mar 2006 Location: Houston Tx Posts: 1,139	No excuse There is no excuse that S.A. could ever give me to make me happy with what happened to you if it happened to me.

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