Bad Cheaper Than Dirt Experience - not the norm (56k warning - pics) - XDTalk Forums - Your HS2000/SA-XD Information Source!

jdavionic · 09-01-2006, 03:05 PM

First let me say that I've ordered from CTD before and they've done a good job. But this time, I was shocked and disappointed.

I ordered a BSA scope with an illuminate reticle. Got the box today and here's what I got -

This picture shows the scope right out of the box. Notice the worn finish where the scope rings would be attached.

Look at the end caps - they looked like they were chewed on.

Now granted this is next pic is crappy, but it is the crosshairs with the illumination on max

For a fair comparison, here's another scope with same power setting and same illuminate reticle setting

So I call CTD. They go through the whole return form discussion, which is fine. I then ask if they are going to give me a full refund, including the cost to return the shipment. I get "probably not" on the reimbursement for return shipment. What a crock! I'll give them a chance to reconsider when they get the package. If not, I am going to chew someone's butt!

[TASF]Maverick · 09-01-2006, 03:26 PM

I was pretty angry when BSA made me send them a $10 check for return shipping when they replaced my red dot scope for warranty replacement. Granted, it wasn't near as bad as what's going on with yours, but it's still absurd to make someone pay anything for your mistake.

jdavionic · 09-01-2006, 03:32 PM

I agree. When a product is defective, the company with the defective product should pay all shipping costs.

In my case, I couldn't believe that they were not equally disappointed in their performance. You get this little piece of paper claiming that the product was inspected...There's no way you could look at this scope and not immediately conclude that it was a used scope. The scratched ring marks, the abused end caps, and the poor illumination (probably due to a low battery). What was inspected??? Shouldn't they be completely embarrassed?

**PackerfanXD** · 09-01-2006, 03:35 PM

I ordered a Tac Force range bag from CTD and it was the wrong size. they sent me a # code for free FedEx shipping back to them and will supposedly get the right one to me next week...

[TASF]Maverick · 09-01-2006, 03:36 PM

haha well yeah... they should be.

And I just thought of this... not only did they charge me for shipping, but shipping this item for me cost $4, so they are OVERCHARGING me on that! What a load o' BS.

But hey, maybe that's just a precaution in case they decide it's not a defect covered by their warranty. I dunno. We shall see, I guess.

jdavionic · 09-01-2006, 03:37 PM

Quote:

Originally Posted by PackerfanXD

I ordered a Tac Force range bag from CTD and it was the wrong size. they sent me a # code for free FedEx shipping back to them and will supposedly get the right one to me next week...

Thanks for the feedback. I'm calling them back and am going to start the chewing now.

tomk · 09-01-2006, 03:55 PM

Unfortunately, having to pay your own return shipping, even on defective products, is more the norm for internet shopping than the exception. There are a few outfits that will reimburse postage, but not many that I know of.

cadejo69 · 09-01-2006, 05:02 PM

I had the same thing happened to me with a scope from "Sportsman's Guide", when I called to complain they toll me to send it back and they would send a new one when they received the crap they send, I realy lost it and demanded they send one that day, that I would send back their scope when I had time...I ended up talking to a supervisor that made sure they send a new scope that day, I send theirs back when I got the new one in.

jdavionic · 09-01-2006, 05:27 PM

Thanks again PackerfanXD! I called CTD and initially got the same response - basically fill out the form, pay shipping, and we'll review the return to determine if you get reimbursed.

I told that they should embarrassed with this order. "You sold me an obviously used and damaged product, as a new product." I followed up by saying "There's no way in hell I'm going to pay shipping."

The woman then changed her tone from uncompromising rigid to "let me get with my manager and let's see what we can do." In the end, they gave me FedEx number to use & take it to Kinkos where the return shipment will be prepaid by CTD.

**PackerfanXD** · 09-01-2006, 07:14 PM

Quote:

Originally Posted by jdavionic

Thanks again PackerfanXD!

Glad I could be of service to ya!

09-01-2006, 03:05 PM	#1
jdavionic XDTalk 5K Member Join Date: Apr 2005 Location: GA Posts: 5,105	Bad Cheaper Than Dirt Experience - not the norm (56k warning - pics) First let me say that I've ordered from CTD before and they've done a good job. But this time, I was shocked and disappointed. I ordered a BSA scope with an illuminate reticle. Got the box today and here's what I got - This picture shows the scope right out of the box. Notice the worn finish where the scope rings would be attached. Look at the end caps - they looked like they were chewed on. Now granted this is next pic is crappy, but it is the crosshairs with the illumination on max For a fair comparison, here's another scope with same power setting and same illuminate reticle setting So I call CTD. They go through the whole return form discussion, which is fine. I then ask if they are going to give me a full refund, including the cost to return the shipment. I get "probably not" on the reimbursement for return shipment. What a crock! I'll give them a chance to reconsider when they get the package. If not, I am going to chew someone's butt!

09-01-2006, 03:26 PM	#2
[TASF]Maverick XDTalk 1K Member Join Date: Feb 2005 Location: VA Posts: 1,184	I was pretty angry when BSA made me send them a $10 check for return shipping when they replaced my red dot scope for warranty replacement. Granted, it wasn't near as bad as what's going on with yours, but it's still absurd to make someone pay anything for your mistake. __________________ "There's always been groups of people that couldn't really see eye to eye. I always thought if they got a chance to sit down and talk face to face, they'd realize that they have a lot in common." Chris Ledoux HK P2000sk .40 v2 Stainless HK USPf .40 v1, future suppressor host

09-01-2006, 03:35 PM	#4
PackerfanXD XDTalk 5K Member Join Date: Feb 2006 Location: Ground zero of the invasion Posts: 6,877 Blog Entries: 1	I ordered a Tac Force range bag from CTD and it was the wrong size. they sent me a # code for free FedEx shipping back to them and will supposedly get the right one to me next week... __________________ An armed man is a citizen. An unarmed man is a subject. -Author unknown.

09-01-2006, 03:36 PM	#5
[TASF]Maverick XDTalk 1K Member Join Date: Feb 2005 Location: VA Posts: 1,184	haha well yeah... they should be. And I just thought of this... not only did they charge me for shipping, but shipping this item for me cost $4, so they are OVERCHARGING me on that! What a load o' BS. But hey, maybe that's just a precaution in case they decide it's not a defect covered by their warranty. I dunno. We shall see, I guess. __________________ "There's always been groups of people that couldn't really see eye to eye. I always thought if they got a chance to sit down and talk face to face, they'd realize that they have a lot in common." Chris Ledoux HK P2000sk .40 v2 Stainless HK USPf .40 v1, future suppressor host

09-01-2006, 03:55 PM	#7
tomk XDTalk 100 Member Join Date: May 2006 Location: Port Orange, Fl Posts: 111	Unfortunately, having to pay your own return shipping, even on defective products, is more the norm for internet shopping than the exception. There are a few outfits that will reimburse postage, but not many that I know of. __________________ XD9SC Walther P22

09-01-2006, 03:32 PM	#3
jdavionic XDTalk 5K Member Join Date: Apr 2005 Location: GA Posts: 5,105	I agree. When a product is defective, the company with the defective product should pay all shipping costs. In my case, I couldn't believe that they were not equally disappointed in their performance. You get this little piece of paper claiming that the product was inspected...There's no way you could look at this scope and not immediately conclude that it was a used scope. The scratched ring marks, the abused end caps, and the poor illumination (probably due to a low battery). What was inspected??? Shouldn't they be completely embarrassed?

09-01-2006, 05:02 PM	#8
cadejo69 XDTalk 100 Member Join Date: Jul 2006 Location: Fort Bragg, NC Posts: 235	I had the same thing happened to me with a scope from "Sportsman's Guide", when I called to complain they toll me to send it back and they would send a new one when they received the crap they send, I realy lost it and demanded they send one that day, that I would send back their scope when I had time...I ended up talking to a supervisor that made sure they send a new scope that day, I send theirs back when I got the new one in.

09-01-2006, 05:27 PM	#9
jdavionic XDTalk 5K Member Join Date: Apr 2005 Location: GA Posts: 5,105	Thanks again PackerfanXD! I called CTD and initially got the same response - basically fill out the form, pay shipping, and we'll review the return to determine if you get reimbursed. I told that they should embarrassed with this order. "You sold me an obviously used and damaged product, as a new product." I followed up by saying "There's no way in hell I'm going to pay shipping." The woman then changed her tone from uncompromising rigid to "let me get with my manager and let's see what we can do." In the end, they gave me FedEx number to use & take it to Kinkos where the return shipment will be prepaid by CTD.

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