Kudos for Springfield's Customer Service and Life-time Warranty - XDTalk Forums - Your HS2000/SA-XD Information Source!

Paladin · 06-26-2006, 05:33 PM

A couple of weeks ago after a mere 13,000 rounds, my Springer Black Stainless had its first significant failure. Within the span of a few rounds, the trigger ceased to function. I sent it off to Springfield the next Monday and asked them to fix the problem. I also pointed out a minor area where the black oxide finish had not been applied originally. Finally, I asked them to re-install a small spring in the rear sight. It had come out when the front pin had sheared off after about 9,000 rounds. They had sent me the replacement pin at no charge but I had not realized that the spring had come out until later.

I received my "new" Black Stainless back today just two weeks to the day from when I sent it off. It turned out it was the hammer strut that had broken which they replaced. Rather than replace the spring in the rear sight they installed an entirely new rear sight. And then instead of touching up the finish in the very minor area necessary they completely refinished the entire gun. Even the idiot scratch I had put on it shortly after I bought it is now gone! In addition to my original requests, they installed a new plunger tube assembly and also refit the slide to the frame. I had not mentioned either of these other two items. They just noticed them and fixed them on their own initiative.

To say the least, I continue to be very impressed with Springfield's customer service. They not only met but greatly exceeded my expectations. And the best thing is that it didn't cost me a nickel. They even pay for shipping both ways! Is it any wonder why I continue to buy Springfield pistols?

Boma · 06-26-2006, 11:36 PM

Nice I hope I get good service like that if anything happens!

SEB317 · 06-27-2006, 07:38 PM

I had the same awesome service when I was having recurring problems with my XD, they flat out replaced my pistol no questions, no hassles. The only thing that pisses me off, is that I put on an idiot scratch right after I got my new replacement. DOH!!

xd45acp4life · 06-28-2006, 01:01 PM

I too have had GREAT sevrvice from S/A. Had a broken xdv10 and within 2 weeks I had a new gun of choice! Keep up the good work S/A!

This is why I have 4 S/A and am working on my 5th.

06-26-2006, 05:33 PM	#1
Paladin XDTalk 100 Member Join Date: Dec 2004 Location: Northcentral Florida Posts: 286	Kudos for Springfield's Customer Service and Life-time Warranty A couple of weeks ago after a mere 13,000 rounds, my Springer Black Stainless had its first significant failure. Within the span of a few rounds, the trigger ceased to function. I sent it off to Springfield the next Monday and asked them to fix the problem. I also pointed out a minor area where the black oxide finish had not been applied originally. Finally, I asked them to re-install a small spring in the rear sight. It had come out when the front pin had sheared off after about 9,000 rounds. They had sent me the replacement pin at no charge but I had not realized that the spring had come out until later. I received my "new" Black Stainless back today just two weeks to the day from when I sent it off. It turned out it was the hammer strut that had broken which they replaced. Rather than replace the spring in the rear sight they installed an entirely new rear sight. And then instead of touching up the finish in the very minor area necessary they completely refinished the entire gun. Even the idiot scratch I had put on it shortly after I bought it is now gone! In addition to my original requests, they installed a new plunger tube assembly and also refit the slide to the frame. I had not mentioned either of these other two items. They just noticed them and fixed them on their own initiative. To say the least, I continue to be very impressed with Springfield's customer service. They not only met but greatly exceeded my expectations. And the best thing is that it didn't cost me a nickel. They even pay for shipping both ways! Is it any wonder why I continue to buy Springfield pistols? __________________ XD-9 Bi-Tone Service (Home Defense) XD-9 Tactical (USPSA Production Competition) Black Stainless Loaded 1911-A1 (USPSA L-10 Competition) Brazos Pro SC .38 Super (USPSA Open Competition) Last edited by Paladin; 06-26-2006 at 07:05 PM.

06-26-2006, 11:36 PM	#2
Boma XDTalk 500 Member Join Date: Feb 2006 Posts: 684	Nice I hope I get good service like that if anything happens! __________________ The art of war teaches us to rely not on the likelihood of the enemy's not coming, but on our own readiness to receive him; not on the chance of his not attacking, but rather on the fact that we have made our position unassailable. -Sun Tzu

06-27-2006, 07:38 PM	#3
SEB317 XDTalk Member Join Date: May 2006 Location: Sacramento, CA Posts: 45	I had the same awesome service when I was having recurring problems with my XD, they flat out replaced my pistol no questions, no hassles. The only thing that pisses me off, is that I put on an idiot scratch right after I got my new replacement. DOH!! __________________ "Keep on, keepin on. Life's a Garden, Dig it! You gotta make it work for you. You can't have no in your heart." ~The wise Joe Dirt. SA XD40 Glock 17C Kimber Custom II TLE Mossberg 500 Ruger Mini 30

06-28-2006, 01:01 PM	#4
xd45acp4life XDTalk 100 Member Join Date: Mar 2006 Location: vegas Posts: 357	I too have had GREAT sevrvice from S/A. Had a broken xdv10 and within 2 weeks I had a new gun of choice! Keep up the good work S/A! This is why I have 4 S/A and am working on my 5th. __________________ winchester defender 12g., taurus 38, SA XD45ACP service w/ dawson adj. & Springer Precision 3# trigger, xd 9mm sc bi-tone, S/A 1911 loaded, xd9 tactical (wifes) Kel-tec SU-16, Kimber G/R, 06 TRP RRA AR-15!

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