Ruger Customer ServiceThis is a discussion on Ruger Customer Service within the Non-XD Handguns forums, part of the Other Handgun Talk category; stories like OP are one reason that have four Rugers, like them all very much. Never had to use their customer service, but nice to ...
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03-15-2012, 03:02 PM
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#11
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XDTalk 2K Member
Member #: 39205
Join Date: Aug 2009
Location: near Phoenix Az
Posts: 2,707
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stories like OP are one reason that have four Rugers, like them all very much. Never had to use their customer service, but nice to know they are great to deal with if ever needed.
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A proud Canadian, respectfully residing in the United States of America, and happily living in Arizona
Royal Canadian Air Force 82-94, Canadian Reserve Army 80-82
NRA Member, Certified Instructor Shotgun, Certified Range Safety Officer
other forums I like: rugerforum.net canadiangunnutz.com
XD9 service and XDs45, a few others around here someplace (wink) Still lovin' my SR1911
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03-18-2012, 08:22 PM
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#12
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XDTalk Member
Member #: 68092
Join Date: Jan 2012
Location: Coastal Alabama
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Glad to hear other people had good customer experiences with Ruger. My experience has been terrible I sent my SR9c in for repair the trigger was not resetting the first time I took it to the range so I sent it back Feb. 13 and it is now Mar. 18 and the problem is still not resolved. There is always a long wait to get somebody on the phone, as for me I will NEVER buy a Ruger product again. When I get this pistol back I will be trading it for an XD .45acp.
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03-19-2012, 10:33 AM
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#13
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XDTalk 20K Member
Member #: 4785
Join Date: Dec 2004
Location: Houston, TX, USA
Posts: 24,520
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Ruger DOES have great customer service. I have had two incidents with them and both times they really went above and beyond.
If you ask me, Ruger, Smith & Wesson and Springfield have the absolute best customer service that I know of.
- brickboy240
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Ok...NOW can we secede? Please?
Es mejor morir a pie que vivir arrodillado
Proud member of the 53%!
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04-14-2012, 04:33 AM
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#14
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XDTalk 100 Member
Member #: 6146
Join Date: May 2005
Location: AZ
Posts: 466
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On top of my great initial experience, Ruger followed it up with this in a package on my doorstep today:
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my signature goes here.
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04-15-2012, 12:21 AM
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#15
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XDTalk Member
Member #: 72759
Join Date: Apr 2012
Location: Phoenix AZ
Posts: 84
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Ruger is one of my favorite companies due to customer service. Never had issues with the three products I ever owned gp100 sp101 and the lc9. And knowing they are helping fellow Arizonians with a paycheck is nice too.
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For here we are not afraid to follow truth wherever it may lead...
Thomas Jefferson
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05-04-2012, 01:22 AM
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#16
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XDTalk Member
Member #: 66551
Join Date: Dec 2011
Location: Kentucky
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Just got my MK3 Hunter back from them after 5 weeks with the same pitting in the stainless finish, it was just sanded on a bit. Very upsetting !!!
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05-06-2012, 08:37 PM
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#17
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XDTalk Member
Member #: 47358
Join Date: Jul 2010
Location: Arizona
Posts: 54
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I've only had to use their CS once for a problem that was my fault and they didn't bat an eye. Took care of the problem right away.
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XDM 9mm 4.5" Bi-Tone
Dan Wesson Pointman .45
Dan Wesson Guardian 9mm
Ruger Vaquero .44M
Springfield Armory 1911 .45
Daewoo DP-51 9mm
Ruger Old Army .44 Cap and Ball
Thompson Center Arms .44M
Wilkinson Diane .25
Smith&Wesson M&P Shield 9mm.
and a few other odds and ends
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Ruger Customer Service
