rant about Crossbreed Holsters - XDTalk Forums - Your HS2000/SA-XD Information Source!

**loonybin** · 01-01-2008, 07:23 PM

What is it with Mark at Crossbreed Holsters???

I bought one of his Adjustable SuperTuck IWB holsters back in the spring of '06. Right before Christmas I sent it back to him for a repair and was fully willing to pay for the repairs since I bought mine when he offered a 1yr warranty, which had passed. Perfectly reasonable, one would think. I wasn't asking too much -- just fix my holster, tell me how much it costs and send it back to me.

So why is it that instead of honoring his 12month warranty that he offered when I purchased this fine holster, he has the audacity to provide incredible customer service and go beyond that, not just fixing my holster, but completely replacing it with a new one (upgrades included)? I've come to expect people in business for themselves in the gun industry (i.e. gunsmiths) to be surly curmudgeons with no people skills who overcharge their customers. Mark, on the other hand decided he wants to be different and went further than he really had to. Now I have a completely new holster with the new spacers, the front sight channel, the new clips, and it arrived back to me about a week after he received it! What's up with that???

C'mon, Mark, what do you have to say for yourself?

I know what I have to say...

thanks!

ArmyGuy45 · 01-01-2008, 07:26 PM

wow.. i wasnt expecting this.. i saw the post and i was thinking to myself.. how could someone rant about crossbreed.. i have never heard anything bad about it.. then i read it..
+1
i know who im buying from next

Hwkeye · 01-01-2008, 07:34 PM

like the turnaround in that story... nice!

Lucky7 · 01-01-2008, 07:51 PM

Nice to hear guys really going the extra mile in standing behind their product! Hats off to crossbreed!

**akr** · 01-01-2008, 07:56 PM

We appreciate you, Crossbreed!

Lazarus · 01-01-2008, 08:00 PM

Sonofa...

+1000 for Mark. Just wish I could make up my mind on which gun to buy next.

Micky · 01-01-2008, 08:22 PM

I know that I am enjoying my SuperTuck. It is nice to know that they have great customer service to go with the great product.

Smoke_Works · 01-02-2008, 04:37 AM

I mentioned the same thing to Mark when he so quickly sent out my holster. I believe I complimented them on taking customer service to a new level, and that in doing so they would find a dedicated following of customers who refer their company on, as is happening all over the place, they can hardly keep up with the precedent they have set.

Again, kudos to the folks at Crossbreed, awesome job and even better customer service. They always respond to inquiries and have been nothing short of fantastic to deal with.

Mark, if you are reading this one, when you ramp up and get moving on that idea I sent you, remember, I get to name it. wink wink.

kraigster414 · 01-03-2008, 04:31 AM

I only read the first few lines of the opening post because I had to catch a plane but that was enough!!!. I am going to kick Mark's a-- when I see him. What kind of lousy customer service is THAT!? I'll never recommend him again....his stuff is !@#$....

(Mark has been a pleasure to deal with since Day 1, a real pro)

kraigster414 · 01-03-2008, 04:32 AM

I only read the first few lines of the opening post because I had to catch a plane but that was enough!!!. I am going to kick Mark's a-- when I see him. What kind of lousy customer service is THAT!? I'll never recommend him again....his stuff is !@#$....

(Mark has been a pleasure to deal with since Day 1, a real pro)

01-01-2008, 07:23 PM	#1
loonybin XDTalk 1K Member Join Date: Mar 2001 Location: central Kansas Posts: 1,506	rant about Crossbreed Holsters What is it with Mark at Crossbreed Holsters??? I bought one of his Adjustable SuperTuck IWB holsters back in the spring of '06. Right before Christmas I sent it back to him for a repair and was fully willing to pay for the repairs since I bought mine when he offered a 1yr warranty, which had passed. Perfectly reasonable, one would think. I wasn't asking too much -- just fix my holster, tell me how much it costs and send it back to me. So why is it that instead of honoring his 12month warranty that he offered when I purchased this fine holster, he has the audacity to provide incredible customer service and go beyond that, not just fixing my holster, but completely replacing it with a new one (upgrades included)? I've come to expect people in business for themselves in the gun industry (i.e. gunsmiths) to be surly curmudgeons with no people skills who overcharge their customers. Mark, on the other hand decided he wants to be different and went further than he really had to. Now I have a completely new holster with the new spacers, the front sight channel, the new clips, and it arrived back to me about a week after he received it! What's up with that??? C'mon, Mark, what do you have to say for yourself? I know what I have to say... thanks! __________________ Tempus fugit. Frater, memento mori. Happy is what you make it -- always has been, always will be.

01-01-2008, 07:26 PM	#2
ArmyGuy45 XDTalk 3K Member Join Date: Mar 2007 Location: Mesa,AZ / Ft Carson, CO Posts: 3,408	wow.. i wasnt expecting this.. i saw the post and i was thinking to myself.. how could someone rant about crossbreed.. i have never heard anything bad about it.. then i read it.. +1 i know who im buying from next __________________ US Army 2005 - Present XD45 Compact - My Carry Suresights Springer Precision Trigger Kit/Bar ( needs install ) NRA Life Member Myspace If they take my guns away ill carry a sword!

01-01-2008, 07:34 PM	#3
Hwkeye XDTalk 1K Member Join Date: Mar 2007 Location: In my house. Posts: 1,224	like the turnaround in that story... nice! __________________ -Justin Glock 22 Smith and Wesson 442 1877 Remmington Single Shot 20 Guage 1899 Winchester 02-22, single shot .22 "Put on the full armor of God so that you can take your stand against the devil's schemes. For our struggle is not against flesh and blood, but against the rulers, against the authorities, against the powers of this dark world and against the spiritual forces of evil in the heavenly realms." -Ephesians 6:11-12

01-01-2008, 08:00 PM	#6
Lazarus XDTalk 4K Member Join Date: Dec 2005 Location: New Jersey Posts: 4,959	Sonofa... +1000 for Mark. Just wish I could make up my mind on which gun to buy next. __________________ You never know what you'll miss until its gone.

01-01-2008, 08:22 PM	#7
Micky XDTalk 100 Member Join Date: Nov 2007 Location: West Texas Posts: 115	I know that I am enjoying my SuperTuck. It is nice to know that they have great customer service to go with the great product. __________________ http://www.mccreaoutdoors.com

01-01-2008, 07:51 PM	#4
Lucky7 XDTalk 100 Member Join Date: Nov 2007 Posts: 224	Nice to hear guys really going the extra mile in standing behind their product! Hats off to crossbreed!

01-01-2008, 07:56 PM	#5
akr XDTalk 1K Member Join Date: Jul 2006 Posts: 1,298	We appreciate you, Crossbreed!

01-02-2008, 04:37 AM	#8
Smoke_Works XDTalk 100 Member Join Date: Jan 2005 Location: Hayden Lake, Idaho Posts: 495	I mentioned the same thing to Mark when he so quickly sent out my holster. I believe I complimented them on taking customer service to a new level, and that in doing so they would find a dedicated following of customers who refer their company on, as is happening all over the place, they can hardly keep up with the precedent they have set. Again, kudos to the folks at Crossbreed, awesome job and even better customer service. They always respond to inquiries and have been nothing short of fantastic to deal with. Mark, if you are reading this one, when you ramp up and get moving on that idea I sent you, remember, I get to name it. wink wink.

01-03-2008, 04:31 AM	#9
kraigster414 XDTalk 1K Member Join Date: Dec 2004 Location: Upper Himalayas Posts: 1,439	I only read the first few lines of the opening post because I had to catch a plane but that was enough!!!. I am going to kick Mark's a-- when I see him. What kind of lousy customer service is THAT!? I'll never recommend him again....his stuff is !@#$.... (Mark has been a pleasure to deal with since Day 1, a real pro) __________________ "Happiness? A good cigar, a good meal, a good cigar and a good woman - or a bad woman; it depends on how much happiness you can handle." - George Burns

01-03-2008, 04:32 AM	#10
kraigster414 XDTalk 1K Member Join Date: Dec 2004 Location: Upper Himalayas Posts: 1,439	I only read the first few lines of the opening post because I had to catch a plane but that was enough!!!. I am going to kick Mark's a-- when I see him. What kind of lousy customer service is THAT!? I'll never recommend him again....his stuff is !@#$.... (Mark has been a pleasure to deal with since Day 1, a real pro) __________________ "Happiness? A good cigar, a good meal, a good cigar and a good woman - or a bad woman; it depends on how much happiness you can handle." - George Burns

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