XD Talk

  • Home
  • Forum
  • Active Topics
  • Gallery
  • Social Groups
  • Search
  • Today's Posts
  • Mark Forums Read
  • Register
  • Advertise

Another unhappy customer

This is a discussion on Another unhappy customer within the GrabAGun.com forums, part of the Forum Sponsors & Commerce category; GMCadoo - NO prob. Brent's a great guy. I speak w/him quite often on email and he has found me a few hard to get ...


Reply
Old 01-01-2013, 06:42 AM   #11
XDTalk 100 Member
 
Member #: 68304
Join Date: Jan 2012
Posts: 151
GMCadoo - NO prob. Brent's a great guy. I speak w/him quite often on email and he has found me a few hard to get get guns over the last couple of months - PPS and Shield for example. I am planning on getting a few more guns soon from him as soon as the stocks are back. Since all the panic buying, they are pretty cleaned out.
Have a great 2013 and safe shooting....
jtelli71 is offline   Reply With Quote
Remove Ads
Old 01-21-2013, 10:26 PM   #12
XDTalk 1K Member
 
Member #: 53446
Join Date: Feb 2011
Location: Libertyville, IL
Posts: 1,069
can someone tell me how to get in touch with Brent? I put in an order on 1/7 and I've been trying to be as patient as I can because I know things are crazy, but I sent a simple e-mail to make sure they got my FFL dealer information and they can't even reply to that. My CC was charged immediately not a hold, but a charge. So at the very least an e-mail could be sent. It's pretty bad that I ordered a pistol and have been able to shop around, order and receive Pierce grips and a holster before they even "process" my order. If these shops are this busy then they can afford to hire a couple of extra people to help out with this influx, there are plenty of people out there looking for a job.
__________________
Hello, my name is Andy and I have a gun addiction.
Andy_PHA is offline   Reply With Quote
Old 01-22-2013, 08:44 AM   #13
Old Timer
 
Knightslugger's Avatar
 
Member #: 24504
Join Date: Mar 2008
Location: Wisconsin
Posts: 7,752
Well Shot Show in Las Vegas was just last week... Hiring someone isn't going to solve your problem right now. It takes time for a new employee to get settled and slows down the process.

I suggest you give them patience.
__________________
XDTalk.com MOA All Day competition

To view links or images in signatures your post count must be 5 or greater. You currently have 0 post(s).


"Gun-Free Zones" are shooting ranges for the criminally insane.
"Know this: Killin' is my business, Ladies, and business IS GOOOOOD!" -Major Payne

When someone says they are a retired operator, i think Corporate Accounts Payable, Nina speaking... JUST a moment.
Knightslugger is offline   Reply With Quote
Old 01-22-2013, 09:34 AM   #14
XDTalk 1K Member
 
Member #: 53446
Join Date: Feb 2011
Location: Libertyville, IL
Posts: 1,069
there is patience and then there is charging someones credit card when you know it will be at least 3 weeks before you actually process the order. I doubt the entire crew of grabagun was at shot show if so that's just plain irresponsible.
__________________
Hello, my name is Andy and I have a gun addiction.
Andy_PHA is offline   Reply With Quote
Old 01-22-2013, 09:40 AM   #15
Old Timer
 
Knightslugger's Avatar
 
Member #: 24504
Join Date: Mar 2008
Location: Wisconsin
Posts: 7,752
Quote:
Originally Posted by Andy_PHA View Post
there is patience and then there is charging someones credit card when you know it will be at least 3 weeks before you actually process the order. I doubt the entire crew of grabagun was at shot show if so that's just plain irresponsible.
1/7 to 1/21 is not 3 weeks. it's two weeks.

Would you rather them wait until the card doesn't have any remaining credit or balance? Better to charge right away when you know the money is available than later on when it could be gone.

give them a call, since email isn't working out too well...

Grabagun.com
200 E. Beltline Rd
Suite 403
Coppell, TX 75019
(972) 552-7246
FAX: (972) 304-6214

Mon - Fri
9:30AM-5:00PM CST
__________________
XDTalk.com MOA All Day competition

To view links or images in signatures your post count must be 5 or greater. You currently have 0 post(s).


"Gun-Free Zones" are shooting ranges for the criminally insane.
"Know this: Killin' is my business, Ladies, and business IS GOOOOOD!" -Major Payne

When someone says they are a retired operator, i think Corporate Accounts Payable, Nina speaking... JUST a moment.
Knightslugger is offline   Reply With Quote
Old 01-24-2013, 01:14 PM   #16
XDTalk 1K Member
 
Member #: 53446
Join Date: Feb 2011
Location: Libertyville, IL
Posts: 1,069
tried calling a few times now. On hold and told that I am caller 7 and the estimated wait time is 81 min
__________________
Hello, my name is Andy and I have a gun addiction.
Andy_PHA is offline   Reply With Quote
Old 01-24-2013, 01:22 PM   #17
Old Timer
 
Knightslugger's Avatar
 
Member #: 24504
Join Date: Mar 2008
Location: Wisconsin
Posts: 7,752
call them first thing in the AM when they open.
__________________
XDTalk.com MOA All Day competition

To view links or images in signatures your post count must be 5 or greater. You currently have 0 post(s).


"Gun-Free Zones" are shooting ranges for the criminally insane.
"Know this: Killin' is my business, Ladies, and business IS GOOOOOD!" -Major Payne

When someone says they are a retired operator, i think Corporate Accounts Payable, Nina speaking... JUST a moment.
Knightslugger is offline   Reply With Quote
Old 01-24-2013, 08:54 PM   #18
XDTalk 1K Member
 
Member #: 53446
Join Date: Feb 2011
Location: Libertyville, IL
Posts: 1,069
well I can now attest to the fact that Brent is certainly the guy to contact. I was getting nowhere fast. Couldn't get through on the phone, didn't get replies to email. Then jtelli71 came through wit Brent's email and within 5 min Brent had replied and found that my FFL information hadn't been attached to my order. I have been trading email with him all night and finally feel like someone is on the other end that cares about customer service. I would like to say a huge thanks to Brent and to jtelli71 for giving me his information. I'm still a bit cross that it took all this to get it straight, but for now I'm satisfied that things are now set right.
__________________
Hello, my name is Andy and I have a gun addiction.
Andy_PHA is offline   Reply With Quote
Old 01-25-2013, 02:02 PM   #19
XDTalk 100 Member
 
Member #: 87127
Join Date: Jan 2013
Posts: 161
I have to give grab a gun credit where it is due. I ordered some magazines late last night and had shipping confirmation email with tracking number by the time I woke up. Far exceeded my expectations with the current state of things so thank you to them!
apathia is offline   Reply With Quote
Old 02-03-2013, 12:35 PM   #20
XDTalk 100 Member
 
Member #: 68304
Join Date: Jan 2012
Posts: 151
No prob Andy_PHA. Brent is the man! I plan on contacting him soon for a couple of guns... Be safe and good shooting...
jtelli71 is offline   Reply With Quote
Reply

Lower Navigation
Go Back   XDTalk Forums - Your XD/XD(m) Information Source! » Forum Sponsors & Commerce » GrabAGun.com


Search tags for this page
brent at grabagun
,
grabagun multiple orders
,
grabagun shipping delay
,
grabagun shipping delays
,

grabagun shipping time

,
grabagun shipping times
,
grabagun.com 200 e. beltline rd suite 403 coppell, tx 75019
,
grabagun.com processing times
Click on a term to search for related topics.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On