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Old 11-14-2005, 10:17 AM   #1
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SA great customer service.....

recieved my pistol back from SA for warranty work 2 week turn around, they replaced my locking block armory coated it due to unusaul wearing of the finish took care of my white circles on my night sites and replaced the failing recoil assy.
the coating looks top notch .. the pistol was detail cleaned...
i am very happy with the service except my bareel was not replaced even though it had peening... however where it had mad contact that area is radiused and shouldn't make contact anymore... since there are no cracks just some wear this should not prove to be detrimental ...

... well I got a response very quickly ...
and i am happy with it ...

Ken
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Old 11-14-2005, 11:01 AM   #2
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Glad to hear you got it back and pretty fast seeming took 3 weeks just to armory coat mine
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Old 11-14-2005, 11:06 AM   #3
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still waiting on mine to get back...
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Old 11-14-2005, 12:07 PM   #4
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Yeah I am waiting for mine to get back too. Can't wait to shoot it.

Tim
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Old 11-14-2005, 12:54 PM   #5
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Well, close. "Great customer service" would be if you called Springfield up and said "Hey folks, my locking block cracked. I'll send you an e-mail with pics amd you send me a new one. Include a postage paid label, and I'll even send you the busted one back. Four days? Great! Now that's why I keep buying guns from you people. Thanks, and have a great day."

I wonder how much of SFA's recent price increases are intended to offset the costs, of their policy of shipping guns back and forth for user-servicable problems.
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Old 11-14-2005, 01:48 PM   #6
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it is kind of aggravating that they aren't willing to cross-ship this stuff.
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Old 11-16-2005, 10:59 AM   #7
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it is kind of aggravating that they aren't willing to cross-ship this stuff.
We are talking about firearms guys, think about it.
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Old 11-17-2005, 04:23 PM   #8
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Quote:
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it is kind of aggravating that they aren't willing to cross-ship this stuff.
We are talking about firearms guys, think about it.
just parts....
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Old 11-17-2005, 09:48 PM   #9
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well i got my gun back from SA and it seems to be all good now. I haven't taken it to the range yet, but the trigger seems fine now and SA was really good about humoring my countless calls.

I know some remark that SA detail cleaned their gun, well they sure didnt on my xd. It wasn't cleaned at all. but i don't mind. As long as i have my xd back.
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Old 11-19-2005, 01:22 AM   #10
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Are there other gun manufacturers that currently sent out warranty parts?

Quote:
Originally Posted by numbnuts
Quote:
Originally Posted by nightraider
Quote:
Originally Posted by armatron
it is kind of aggravating that they aren't willing to cross-ship this stuff.
We are talking about firearms guys, think about it.
just parts....
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