customer service - XDTalk Forums - Your HS2000/SA-XD Information Source!

kperk · 06-19-2008, 06:39 PM

I bought an XD service model in 40 cal. a few weeks ago. Had a problem with the extractor at the range.
Called Springfield Armory and they said send it in. I wasn't too happy about this but they sent me a FedEx label by e-mail so I sent it in and figured it would take a couple of weeks or more to get it back.
They made the repair and my pistol showed up at my house in a week. To me, that's amazing. That's my first experience with SA customer service and I'm impressed. I couldn't have asked for anything more. That's good service and they'll get more of my business

bdraughon · 06-19-2008, 06:44 PM

that sounds like a good deal right there. although ive never had to deal with SA's customer service, i hear its pretty good.

id rather my firearms just keep working and me not have to ever deal with them

but its good to know they are there if it does happen

Oremus · 06-19-2008, 07:38 PM

I take it that the extractor is one of those 'forbidden' components that us civilians are not allowed to buy direct from SA.

One week is not a bad turnaround time... if this is your primary carry weapon and you dont have a backup then one week = one year.

I hope ten years from now we're not hearing, "Man, SA took 6 months to get my weapon back to me!"

Or worse yet, "I sent in my weapon to SA and they confiscated it because it wasn't a registered handgun!"

bdraughon · 06-19-2008, 07:47 PM

Quote:

Originally Posted by Oremus

Or worse yet, "I sent in my weapon to SA and they confiscated it because it wasn't a registered handgun!"

I hope that day never comes!

xdfan80 · 06-19-2008, 07:51 PM

SA is known for great customer service. I have dealt with them once, and was happy with how fast they ship.

ralphh · 06-19-2008, 08:26 PM

I had great service from them as well. I bought a used 1911 (milspec) that had a number of minor issues that needed addressed, S.A. fixed everything and did a great job,too! The pistol came back looking like new, they reparked it. All the work they done cost me nothing, nana,zip, zero.. I've had no further problems with it, and I think they took about 3 weeks. They told me as I was getting ready to send it in to be sure to include a copy of the shipping costs. They sent me a check about a week after the pistol showed up. I dosen't get much better than that...

Texas Solo · 06-19-2008, 10:14 PM

I'm really glad to read this, as I just bought my first Springer....XD9 Tactical. Better to never have a problem, but good to read about decent service.

06-19-2008, 06:39 PM	#1
kperk XDTalk Newbie Join Date: Jun 2008 Posts: 7	customer service I bought an XD service model in 40 cal. a few weeks ago. Had a problem with the extractor at the range. Called Springfield Armory and they said send it in. I wasn't too happy about this but they sent me a FedEx label by e-mail so I sent it in and figured it would take a couple of weeks or more to get it back. They made the repair and my pistol showed up at my house in a week. To me, that's amazing. That's my first experience with SA customer service and I'm impressed. I couldn't have asked for anything more. That's good service and they'll get more of my business

06-19-2008, 06:44 PM	#2
bdraughon XDTalk 500 Member Join Date: Jun 2008 Location: Orlando, FL Posts: 548	that sounds like a good deal right there. although ive never had to deal with SA's customer service, i hear its pretty good. id rather my firearms just keep working and me not have to ever deal with them but its good to know they are there if it does happen __________________ bdraughon US Paratrooper XD45C Dark Earth/Black XD9SC Bi-Tone "Its fun to shoot stuff!" - Old man from the "Box O Truth" Iraq/Afghanistan Veteran & Patriot Guard Rider #118224

06-19-2008, 07:38 PM	#3
Oremus XDTalk Newbie Join Date: May 2008 Location: AZ Posts: 27	I take it that the extractor is one of those 'forbidden' components that us civilians are not allowed to buy direct from SA. One week is not a bad turnaround time... if this is your primary carry weapon and you dont have a backup then one week = one year. I hope ten years from now we're not hearing, "Man, SA took 6 months to get my weapon back to me!" Or worse yet, "I sent in my weapon to SA and they confiscated it because it wasn't a registered handgun!" __________________ If guns kill people then why aren't our prisons full of them? Last edited by Oremus; 06-19-2008 at 07:41 PM.

06-19-2008, 07:51 PM	#5
xdfan80 XDTalk 2K Member Join Date: Nov 2007 Location: Michigan Posts: 2,851	SA is known for great customer service. I have dealt with them once, and was happy with how fast they ship. __________________ Ruger Sp-101 .357 magnum SA XD Tactical .45 acp Mossberg 500 12 gauge pump Marlin 25N bolt action .22 rifle

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06-19-2008, 08:26 PM	#6
ralphh XDTalk Member Join Date: Mar 2008 Posts: 52	I had great service from them as well. I bought a used 1911 (milspec) that had a number of minor issues that needed addressed, S.A. fixed everything and did a great job,too! The pistol came back looking like new, they reparked it. All the work they done cost me nothing, nana,zip, zero.. I've had no further problems with it, and I think they took about 3 weeks. They told me as I was getting ready to send it in to be sure to include a copy of the shipping costs. They sent me a check about a week after the pistol showed up. I dosen't get much better than that...

06-19-2008, 10:14 PM	#7
Texas Solo XDTalk Newbie Join Date: Jun 2008 Posts: 14	I'm really glad to read this, as I just bought my first Springer....XD9 Tactical. Better to never have a problem, but good to read about decent service.