Have to ship my new XD back already - XDTalk Forums - Your HS2000/SA-XD Information Source!

malkore · 04-11-2006, 08:21 AM

112 rds fired through my 9mm sub compact, and the barrel is being damaged.

The only way I can describe it is the little angled piece that's 1/4" in front of the feed ramp...the right corner is no longer a corner, but a rounded edge.

Called Springfield, and got a return number. They said they'll reimburse me for overnight shipping if I include a receipt inside. Was hoping I could just ship the barrel, but they wanna make sure the whole thing is working right and that the replacement barrel is fitted correctly.

Gun still shoots fine and the slide locks back, so even with a flaw, its a reliable gun. I'm just way too anal to let this slide so I'm glad Springfield customer service is (so far) living up to my standards.

SLCDave · 04-11-2006, 08:38 AM

I was told by Megan at SA NOT to include the receipt in the box, but to scan or fax it to her.

malkore · 04-11-2006, 09:38 AM

vicky said I could put it in the box or send it to them.

but good point, it'd be hard to get a copy of the receipt into the box, since you'd be at fedex/UPS distribution center to ship in the first place, so the box would still be open...blah.

yeah, I'll just fax it, attn: Vicky, along with the return code so they can match everything up.

DJDan · 04-12-2006, 08:12 PM

1. Tape open envelope to outside of sealed box.
2. Pay and ask for extra reciept.
3. Put extra reciept in open envelope.
4. Seal Envelope.
5. Tape over envelope and write something to the effect of "Shipping Reciept" on front of the envelope.

I am the master problem solver of the universe.

Congratulations-you were lucky enough to read my 500th post! You win absolutely nothing!

tec · 04-12-2006, 08:14 PM

Quote:

Originally Posted by DJDan

1. Tape open envelope to outside of sealed box.
2. Pay and ask for extra reciept.
3. Put extra reciept in open envelope.
4. Seal Envelope.
5. Tape over envelope and write something to the effect of "Shipping Reciept" on front of the envelope.

I am the master problem solver of the universe.

Congratulations-you were lucky enough to read my 500th post! You win absolutely nothing!

u da man!!!

DJDan · 04-13-2006, 01:40 AM

Quote:

Originally Posted by tec

Quote:

Originally Posted by DJDan

1. Tape open envelope to outside of sealed box.
2. Pay and ask for extra reciept.
3. Put extra reciept in open envelope.
4. Seal Envelope.
5. Tape over envelope and write something to the effect of "Shipping Reciept" on front of the envelope.

I am the master problem solver of the universe.

Congratulations-you were lucky enough to read my 500th post! You win absolutely nothing!

u da man!!!

Thank you so much..this coming from Mr. "Free XD-45ACP"

I forgot to add #6

6. Be happy you didnt waste money on a stamp that supports our corrupt government.

Don't get me wrong..... I LOVE my Country but FEAR my Government.

malkore · 04-13-2006, 08:13 AM

DJDan,

but a government should be the one fearing its people, not vice versa.

I still haven't gotten it packed up. I just hate sending it off for such a minor chip in the metal...but then again, its a freaking chip in the metal on the barrel cam...for all I know the next round discharged could lock the barrel out of battery in a bad way. This is going to be my carry gun, so it kinda has to be perfect.

StevenJ · 04-14-2006, 10:59 AM

I believe my SC9 has the same problem your describing, i also have a good gouge in my breech too. Cant even sweat it. Ive put almost 1500 hundred through it and it still is accurate!
Steve

malkore · 04-25-2006, 07:21 AM

Well, I got my XD back at 8am this morning via FedEx (almost missed it trying to put on pants while answering the door.

No note inside the box...just the gun inside an old Springfield plastic case. Same barrel, same gouge.

I guess this means its normal wear. I'll have to pour out all the popcorn after work to see if there's any note.

I just wonder if I'm getting my $46 in shipping fees back since they didn't touch it. Gonna call CS this morning to find out. As long as I get reimbursed, and that's normal wear, I'm a happy camper.

*edit*
Talked to Teressa at Springfield. They inspected teh barrel, said it was fine. something about 'softened barrel lugs'...which the cam on the barrel was what got 'chipped'. Also they got my faxed receipt and indicated I should get that reimbursement in 2 weeks.

All in all I gotta say it was good service, especially since it was apparently un-necessary.

04-11-2006, 08:21 AM	#1
malkore XDTalk 500 Member Join Date: Mar 2006 Location: eastern Nebraska Posts: 646	Have to ship my new XD back already 112 rds fired through my 9mm sub compact, and the barrel is being damaged. The only way I can describe it is the little angled piece that's 1/4" in front of the feed ramp...the right corner is no longer a corner, but a rounded edge. Called Springfield, and got a return number. They said they'll reimburse me for overnight shipping if I include a receipt inside. Was hoping I could just ship the barrel, but they wanna make sure the whole thing is working right and that the replacement barrel is fitted correctly. Gun still shoots fine and the slide locks back, so even with a flaw, its a reliable gun. I'm just way too anal to let this slide so I'm glad Springfield customer service is (so far) living up to my standards.

04-11-2006, 08:38 AM	#2
SLCDave XDTalk 1K Member Join Date: Dec 2003 Location: Salt Lake City Posts: 1,983	I was told by Megan at SA NOT to include the receipt in the box, but to scan or fax it to her. __________________ We in America do not have government by the majority. We have government by the majority who participate. Thomas Jefferson Quis custodiet ipsos custodes?

04-12-2006, 08:12 PM	#4
DJDan XDTalk 1K Member Join Date: Jun 2005 Location: Indianapolis, IN Posts: 1,324	1. Tape open envelope to outside of sealed box. 2. Pay and ask for extra reciept. 3. Put extra reciept in open envelope. 4. Seal Envelope. 5. Tape over envelope and write something to the effect of "Shipping Reciept" on front of the envelope. I am the master problem solver of the universe. Congratulations-you were lucky enough to read my 500th post! You win absolutely nothing! __________________ I like turtles.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

04-11-2006, 09:38 AM	#3
malkore XDTalk 500 Member Join Date: Mar 2006 Location: eastern Nebraska Posts: 646	vicky said I could put it in the box or send it to them. but good point, it'd be hard to get a copy of the receipt into the box, since you'd be at fedex/UPS distribution center to ship in the first place, so the box would still be open...blah. yeah, I'll just fax it, attn: Vicky, along with the return code so they can match everything up.

04-13-2006, 08:13 AM	#7
malkore XDTalk 500 Member Join Date: Mar 2006 Location: eastern Nebraska Posts: 646	DJDan, but a government should be the one fearing its people, not vice versa. I still haven't gotten it packed up. I just hate sending it off for such a minor chip in the metal...but then again, its a freaking chip in the metal on the barrel cam...for all I know the next round discharged could lock the barrel out of battery in a bad way. This is going to be my carry gun, so it kinda has to be perfect.

04-14-2006, 10:59 AM	#8
StevenJ XDTalk Member Join Date: Mar 2006 Posts: 56	I believe my SC9 has the same problem your describing, i also have a good gouge in my breech too. Cant even sweat it. Ive put almost 1500 hundred through it and it still is accurate! Steve

04-25-2006, 07:21 AM	#9
malkore XDTalk 500 Member Join Date: Mar 2006 Location: eastern Nebraska Posts: 646	Well, I got my XD back at 8am this morning via FedEx (almost missed it trying to put on pants while answering the door. No note inside the box...just the gun inside an old Springfield plastic case. Same barrel, same gouge. I guess this means its normal wear. I'll have to pour out all the popcorn after work to see if there's any note. I just wonder if I'm getting my $46 in shipping fees back since they didn't touch it. Gonna call CS this morning to find out. As long as I get reimbursed, and that's normal wear, I'm a happy camper. edit Talked to Teressa at Springfield. They inspected teh barrel, said it was fine. something about 'softened barrel lugs'...which the cam on the barrel was what got 'chipped'. Also they got my faxed receipt and indicated I should get that reimbursement in 2 weeks. All in all I gotta say it was good service, especially since it was apparently un-necessary.