Springfield Customer Service comes through again. - XDTalk Forums - Your HS2000/SA-XD Information Source!

Paladin · 01-09-2006, 12:14 PM

My XD-9 Bi-tone Service suddenly stopped ejecting spent casings after 10,217 rounds. It was obvious that something was broken so I sent it off to Springfield for repair on December 17th. Springfield had it back in my hands on January 5th which was only six working days later. The replaced the locking block, reamed the chamber and tuned the extractor. I finally had a chance to wring it out on the range yesterday and everything worked perfectly for the 100 rounds I had time to fire.

I thought this was great service from Springfield. The fixed the problem without any hassle and did it very quickly.

I did have to pay $50 to Fed-Ex the pistol to them to begin with. Anyone know if they are still compensating owners for the initial shipping and, if so, what the process is to get reimbursed?

nightraider · 01-09-2006, 01:37 PM

I believe they are, they told me before I got an RMA number that I would need to call back later, with that number and they can pay you for the shipping.

JesterXD40 · 01-09-2006, 02:07 PM

I was told to send a copy of the ups reciept with the box, and I was paid at the end of the month.

R/T Performance · 01-09-2006, 02:36 PM

Just call and I faxed my reciet took almost a month but got a rembersment .You new excactly how many round

Must be a girl thing

RKirby · 01-09-2006, 02:45 PM

I sent my gun with a copy of the $50.00 FedEx bill in on 12/14. Got the gun back on 1/03, but I'm still waiting for my shipping fee to be reimbursed. If it hasn't arrived by Friday I'm going to call Springfield and see what they have to say.

They have used my money interest free long enough!

Diver · 01-09-2006, 03:02 PM

I'm going to show my ignorance here and this may sound like a silly question, but if you ship your pistol to SA for warranty work, when they ship it back, does it have to go to an FFL, or do they ship it back directly to you?? I'm guessing because there's no transfer of ownership, it comes right back to you. Yes??

JesterXD40 · 01-09-2006, 03:06 PM

comes back to the address you ahve on record with them. The address can only be changed by written notice.

ampleworks · 01-09-2006, 03:47 PM

Not the address they have "on record", it comes back from the address it was sent from. Non-Type 01 FFLs can return a gun that was sent from the customer to the same address as it was sent to them from.

The above and sending your gun elsewhere to yourself in care of someone else (i.e. you don't want to fly with it) is about the only two things a non licensed person can do.

01-09-2006, 12:14 PM	#1
Paladin XDTalk 100 Member Join Date: Dec 2004 Location: Northcentral Florida Posts: 286	Springfield Customer Service comes through again. My XD-9 Bi-tone Service suddenly stopped ejecting spent casings after 10,217 rounds. It was obvious that something was broken so I sent it off to Springfield for repair on December 17th. Springfield had it back in my hands on January 5th which was only six working days later. The replaced the locking block, reamed the chamber and tuned the extractor. I finally had a chance to wring it out on the range yesterday and everything worked perfectly for the 100 rounds I had time to fire. I thought this was great service from Springfield. The fixed the problem without any hassle and did it very quickly. I did have to pay $50 to Fed-Ex the pistol to them to begin with. Anyone know if they are still compensating owners for the initial shipping and, if so, what the process is to get reimbursed? __________________ XD-9 Bi-Tone Service (Home Defense) XD-9 Tactical (USPSA Production Competition) Black Stainless Loaded 1911-A1 (USPSA L-10 Competition) Brazos Pro SC .38 Super (USPSA Open Competition)

01-09-2006, 02:07 PM	#3
JesterXD40 XDTalk 100 Member Join Date: Oct 2005 Location: Pulaski Pa Posts: 411	I was told to send a copy of the ups reciept with the box, and I was paid at the end of the month. __________________ 1 4\" 40 1 M&P .40 M&P Forums

01-09-2006, 02:36 PM	#4
R/T Performance XDTalk 3K Member Join Date: Jan 2005 Location: Saranac Mi Posts: 3,489	Just call and I faxed my reciet took almost a month but got a rembersment .You new excactly how many round Must be a girl thing __________________ XD-9 Tacticle Tru-glow tfo's 3# Canyoncreek trigger Dillon Rl550 1911 Springfield Champion loaded 45 acp Kahr p40 Watch me shoot http://video.google.com/videoplay?do...32660329653237

01-09-2006, 03:06 PM	#7
JesterXD40 XDTalk 100 Member Join Date: Oct 2005 Location: Pulaski Pa Posts: 411	comes back to the address you ahve on record with them. The address can only be changed by written notice. __________________ 1 4\" 40 1 M&P .40 M&P Forums

01-09-2006, 03:47 PM	#8
ampleworks XDTalk 1K Member Join Date: Oct 2004 Location: Communistic Ohio Posts: 1,161	Not the address they have "on record", it comes back from the address it was sent from. Non-Type 01 FFLs can return a gun that was sent from the customer to the same address as it was sent to them from. The above and sending your gun elsewhere to yourself in care of someone else (i.e. you don't want to fly with it) is about the only two things a non licensed person can do. __________________ *Ampleworks*

01-09-2006, 01:37 PM	#2
nightraider XDTalk 2K Member Join Date: Sep 2005 Posts: 2,483	I believe they are, they told me before I got an RMA number that I would need to call back later, with that number and they can pay you for the shipping.

01-09-2006, 02:45 PM	#5
RKirby XDTalk Member Join Date: Jun 2005 Location: North Texas Posts: 66	I sent my gun with a copy of the $50.00 FedEx bill in on 12/14. Got the gun back on 1/03, but I'm still waiting for my shipping fee to be reimbursed. If it hasn't arrived by Friday I'm going to call Springfield and see what they have to say. They have used my money interest free long enough!

01-09-2006, 03:02 PM	#6
Diver XDTalk Newbie Join Date: Nov 2005 Posts: 7	I'm going to show my ignorance here and this may sound like a silly question, but if you ship your pistol to SA for warranty work, when they ship it back, does it have to go to an FFL, or do they ship it back directly to you?? I'm guessing because there's no transfer of ownership, it comes right back to you. Yes??

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