Broken XD, ever happen to you? - XDTalk Forums - Your HS2000/SA-XD Information Source!

gsfmiker · 11-24-2005, 05:31 PM

Hey all. My XD9 service broke last week

. The slide lock lever broke off while I was closing it to chamber a round. Just wondering if its ever happened to any of you. I've got about 5000 rounds through it. About half those are with Don's rod and 22# spring. I always use the lever to close the slide, rather than pull back the slide and release it. I was wondering if the heavier spring (which makes it harder to pull and harder to push the lever down) caused excess wear on the lever? Anyone ever had this part ever break?

I was also curious about SA's service. I spoke with Brandi at customer service. She was nice, but not very forthcoming. I had to ask very specific questions (address to ship to, warranty, shipping reimbusement, how to ship a gun, etc.) because she was very short with her answers. Granted, she coulda been having a bad day. She DID offer to ship me the replacement part, but I can't take my gun apart that far.
I sent the broken piece with the gun, along with a letter stating what happened. Also asked about replacing the recoil spring which is worn. I left my name and number on the paper.

My question is, Does SA call you or otherwise notify you of what they are doing, what is wrong, whether it is warrantied and will reimburse shipping, etc? Or do they just send you back the repaired gun along with either a reimbursement check or a bill?

Thanks guys!

ichy_trigger · 11-24-2005, 07:38 PM

Using the slide lock lever to chamber a round should have no adverse affect on the parts or the gun. I believe this part is MIM (metal injection molded) and its possibe it could have had a (microscopic like) air bubble in the part when it was made which could have weakend it or something like that. I have never heard of this part breaking before.

chibigui · 11-24-2005, 07:50 PM

I think the usual way springfield does things is just ship it back to you fixed but if they need to charge you or there is some issue, they will either email or call you. I think it's likely they will just fix it and send it right back to you.

ajamesp51 · 11-24-2005, 10:44 PM

just get SA to send you the part its easy to get in and out.
Look at my webpage I have the full detail disassembly instructions. And if you still cant do it you can give me a call and I will talk you through it.

http://www.xd-hs2000.com/disassembly/disassembly.html

R/T Performance · 11-25-2005, 08:29 AM

Quote:

Originally Posted by chibigui

I think the usual way springfield does things is just ship it back to you fixed but if they need to charge you or there is some issue, they will either email or call you. I think it's likely they will just fix it and send it right back to you.

Did you get an rma#?
Save you shipping receipt you will need to submit it for a reimbursement.

gsfmiker · 11-25-2005, 10:32 AM

Thanks AJames, but I already sent it.

R/T, She wouldn't give me an RMA#. She said they'd have to look at it first to see if it was a warrantied repair. I sent a copy of the shipping receipt with the gun like she suggested, and I kept the original. Just wondering if they'll send the check with the gun cuz it was about 50 bucks to ship!

BTW, AJames, I'll be sending ya both guns for the night sights and the pink duracoat on the service as soon as I get my gun back. It broke right after you got back to me about my questions.

03RangerXLT · 11-25-2005, 10:34 AM

pink durakote?

hmmmmmmm

gsfmiker · 11-25-2005, 10:36 AM

for my fiance, I swear!!!

R/T Performance · 11-25-2005, 11:04 AM

Thats screwy They give you an rma warrenty or not was my understanding.
Two pink XD's what is the world coming too

Guess I shouldn't say much should have seen the r.o. at the indoor "How the heck makes a blue gun"LOL

chibigui · 11-26-2005, 03:07 AM

Oh yes, I have sent in both my XD guns to get work done before and prior to sending them I got a RMA number in my email. I think it's necessary in order to keep track of them.

It cost fifty dollars to ship your gun? That's really weird. Both times it only cost me $13 dollars for 2nd day express through fedex, they even said I could do it overnight if I wanted to and it wasn't much more, under twenty still. I did sent the entire pistol both times. Maybe you sent your gun in a heavy gun case? I just had them put it in a box full of peanuts and I got five hundred dollars insurance on it and thirteen dollars was all it cost total.

11-24-2005, 05:31 PM	#1
gsfmiker XDTalk 100 Member Join Date: Sep 2005 Location: Las Vegas Posts: 245	Broken XD, ever happen to you? Hey all. My XD9 service broke last week . The slide lock lever broke off while I was closing it to chamber a round. Just wondering if its ever happened to any of you. I've got about 5000 rounds through it. About half those are with Don's rod and 22# spring. I always use the lever to close the slide, rather than pull back the slide and release it. I was wondering if the heavier spring (which makes it harder to pull and harder to push the lever down) caused excess wear on the lever? Anyone ever had this part ever break? I was also curious about SA's service. I spoke with Brandi at customer service. She was nice, but not very forthcoming. I had to ask very specific questions (address to ship to, warranty, shipping reimbusement, how to ship a gun, etc.) because she was very short with her answers. Granted, she coulda been having a bad day. She DID offer to ship me the replacement part, but I can't take my gun apart that far. I sent the broken piece with the gun, along with a letter stating what happened. Also asked about replacing the recoil spring which is worn. I left my name and number on the paper. My question is, Does SA call you or otherwise notify you of what they are doing, what is wrong, whether it is warrantied and will reimburse shipping, etc? Or do they just send you back the repaired gun along with either a reimbursement check or a bill? Thanks guys! __________________ --Mike Black XD9 Service Bi-tone XD9 SC Green Kel-tec P3AT 8-shot Mossberg 500 SP w/ pistol grip What don't these Politicians understand about the term "ILLEGAL ALIEN"? Enough of this "Unauthorized Migrant" and "Undocumented Worker" crap!

11-24-2005, 07:38 PM	#2
ichy_trigger XDTalk 5K Member Join Date: Jan 2004 Location: Dayton, Ohio Posts: 8,085	Using the slide lock lever to chamber a round should have no adverse affect on the parts or the gun. I believe this part is MIM (metal injection molded) and its possibe it could have had a (microscopic like) air bubble in the part when it was made which could have weakend it or something like that. I have never heard of this part breaking before. __________________ "The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself." http://militarysignatures.com/signatures/member2645.png

11-24-2005, 07:50 PM	#3
chibigui XDTalk 100 Member Join Date: Feb 2005 Location: Omaha, Nebraska Posts: 127	I think the usual way springfield does things is just ship it back to you fixed but if they need to charge you or there is some issue, they will either email or call you. I think it's likely they will just fix it and send it right back to you. __________________ First see with your mind, then your eyes and finally with your body.

11-24-2005, 10:44 PM	#4
ajamesp51 XDTalk 5K Member Join Date: Jan 2003 Location: Birmingham, Al Posts: 5,026	just get SA to send you the part its easy to get in and out. Look at my webpage I have the full detail disassembly instructions. And if you still cant do it you can give me a call and I will talk you through it. http://www.xd-hs2000.com/disassembly/disassembly.html __________________ "God shall not have his word made manifest by cowards" RWE www.xd-hs2000.com

11-25-2005, 10:32 AM	#6
gsfmiker XDTalk 100 Member Join Date: Sep 2005 Location: Las Vegas Posts: 245	Thanks AJames, but I already sent it. R/T, She wouldn't give me an RMA#. She said they'd have to look at it first to see if it was a warrantied repair. I sent a copy of the shipping receipt with the gun like she suggested, and I kept the original. Just wondering if they'll send the check with the gun cuz it was about 50 bucks to ship! BTW, AJames, I'll be sending ya both guns for the night sights and the pink duracoat on the service as soon as I get my gun back. It broke right after you got back to me about my questions. __________________ --Mike Black XD9 Service Bi-tone XD9 SC Green Kel-tec P3AT 8-shot Mossberg 500 SP w/ pistol grip What don't these Politicians understand about the term "ILLEGAL ALIEN"? Enough of this "Unauthorized Migrant" and "Undocumented Worker" crap!

11-25-2005, 10:34 AM	#7
03RangerXLT XDTalk 2K Member Join Date: Sep 2004 Location: Atlanta area, Georgia Posts: 2,271	pink durakote? hmmmmmmm __________________ -John WAR DAMN EAGLE!!!

11-25-2005, 10:36 AM	#8
gsfmiker XDTalk 100 Member Join Date: Sep 2005 Location: Las Vegas Posts: 245	for my fiance, I swear!!! __________________ --Mike Black XD9 Service Bi-tone XD9 SC Green Kel-tec P3AT 8-shot Mossberg 500 SP w/ pistol grip What don't these Politicians understand about the term "ILLEGAL ALIEN"? Enough of this "Unauthorized Migrant" and "Undocumented Worker" crap!

11-25-2005, 11:04 AM	#9
R/T Performance XDTalk 3K Member Join Date: Jan 2005 Location: Saranac Mi Posts: 3,489	Thats screwy They give you an rma warrenty or not was my understanding. Two pink XD's what is the world coming too Guess I shouldn't say much should have seen the r.o. at the indoor "How the heck makes a blue gun"LOL __________________ XD-9 Tacticle Tru-glow tfo's 3# Canyoncreek trigger Dillon Rl550 1911 Springfield Champion loaded 45 acp Kahr p40 Watch me shoot http://video.google.com/videoplay?do...32660329653237

11-26-2005, 03:07 AM	#10
chibigui XDTalk 100 Member Join Date: Feb 2005 Location: Omaha, Nebraska Posts: 127	Oh yes, I have sent in both my XD guns to get work done before and prior to sending them I got a RMA number in my email. I think it's necessary in order to keep track of them. It cost fifty dollars to ship your gun? That's really weird. Both times it only cost me $13 dollars for 2nd day express through fedex, they even said I could do it overnight if I wanted to and it wasn't much more, under twenty still. I did sent the entire pistol both times. Maybe you sent your gun in a heavy gun case? I just had them put it in a box full of peanuts and I got five hundred dollars insurance on it and thirteen dollars was all it cost total. __________________ First see with your mind, then your eyes and finally with your body.

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